Hybrid IT Support Analyst - Mining & End-User Tech

Blue Moon Metals Inc.; Toronto; Híbrido; CAD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Cybersecurity program

Global mining exposure

Toronto HQ

Benefits package

Descripción de la vacante

Blue Moon Metals Inc. is seeking a Technical Support Analyst to provide frontline IT support across our global operations.

You will help employees resolve day-to-day technology issues and maintain laptops, mobile devices, and Microsoft 365, while contributing to a secure and productive end-user environment. You will support local and remote users, handle onboarding and equipment setup, assist with meeting-room technology, and work in a hybrid Toronto-based role with opportunities to contribute

Formación

• IT diploma/degree or practical IT experience.
• 2–4 years in service desk or desktop support.
• Experience with Windows and Microsoft 365 environments.
• Familiarity with Teams, OneDrive, SharePoint, Intune, Entra ID.
• Basic TCP/IP, Wi-Fi, VPN, DNS, DHCP troubleshooting.

Responsabilidades

• Provide first- and second-line support for hardware, software and connectivity.
• Configure and deploy laptops, monitors, docking stations and mobile devices.
• Assist with onboarding, offboarding and equipment changes.
• Support meeting-room technology and executive assistance as needed.
• Record incidents, create knowledge articles, and support IT projects.

Conocimientos

End User Support

Hardware & Software Troubleshooting

Microsoft 365

Customer Service

Remote Support

Team Collaboration

Security Awareness

Educación

IT degree or diploma

Herramientas

Microsoft 365

Intune

Entra ID

Outlook

Teams

SharePoint

OneDrive

Meetings/Room tech

Descripción del empleo

Blue Moon Metals Inc. is seeking a Technical Support Analyst to provide frontline IT support across our global operations.

You will help employees resolve day-to-day technology issues and maintain laptops, mobile devices, and Microsoft 365, while contributing to a secure and productive end-user environment. You will support local and remote users, handle onboarding and equipment setup, assist with meeting-room technology, and work in a hybrid Toronto-based role with opportunities to contribute