Hybrid IntelliMatch Application Support Analyst

Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Astra-North Infoteck Inc. is seeking an Application Support Analyst in Toronto with hybrid work arrangement (2 days in office).

The role focuses on supporting the bank’s Enterprise Reconciliation platform, leveraging FIS IntelliMatch and strong reconciliation knowledge to resolve issues and support BAU operations. Candidates should have 5+ years in relevant banking technology roles, solid incident management skills, and the ability to collaborate with business, operations and technology teams.

Qualifications

• 5+ years of experience in Banking Technology, Application Support, Production Support, or Business Analysis roles.
• Hands-on experience with FIS IntelliMatch (iMatch).
• Strong understanding of Reconciliation Operations and Change Management processes.
• Experience with Incident, Problem, and Change Management.
• Knowledge of IT Operations standards, monitoring, logging, and alerting frameworks.
• Strong analytical and troubleshooting skills with the ability to diagnose complex issues.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced production environment.
• Experience collaborating with cross-functional business and technology teams.

Responsibilities

• Support bank’s Enterprise Reconciliation platform and BAU operations.
• Identify reconciliation gaps and collaborate with upstream applications/source systems and other Technology teams to resolve issues.
• Analyze reconciliation issues, including Out of Proof (OOP), rejects, and data investigations.
• Assist with production support, incident management and change management activities.

Skills

FIS IntelliMatch (iMatch)

Reconciliation Expertise

Production Support

Incident Management

Business Analysis

Stakeholder Management

Banking Knowledge

Communication Skills

Job description

Astra-North Infoteck Inc. is seeking an Application Support Analyst in Toronto with hybrid work arrangement (2 days in office).

The role focuses on supporting the bank’s Enterprise Reconciliation platform, leveraging FIS IntelliMatch and strong reconciliation knowledge to resolve issues and support BAU operations. Candidates should have 5+ years in relevant banking technology roles, solid incident management skills, and the ability to collaborate with business, operations and technology teams.