Hybrid Fraud Controls Analyst - Client-Focused

CIBC; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

CIBC is seeking an Analyst, Fraud Controls in Toronto to identify and investigate client transaction activity for possible fraud, mitigate losses, and maintain exceptional service. The role supports agent-based and client-focused processes within a hybrid work setup, requiring on-site presence 1–3 days per week and availability across Monday–Sunday hours.

The successful candidate will review alerts, collaborate with CAM teams, and document outcomes with attention to privacy and accuracy.

Qualifications

• Experience in a fraud prevention, loss prevention, or investigative role.
• Working knowledge of PRM, TSYS, AS400 Image, Cardinal Commerce and COINS/ECIF.
• Strong data collection and documentation skills.

Responsibilities

• Identify, analyze and investigate client transaction activity to detect fraud.
• Mitigate losses while maintaining high levels of customer service.
• Document actions and decisions in databases and case files.
• Collaborate with branches, CAM teams, and clients to resolve investigations.

Skills

Call Center

Client Service

Communication

Credit Card Fraud

Customer Experience

Outbound Calls

Work Collaboratively

Tools

PRM

TSYS

AS400 Image

Cardinal Commerce

COINS/ECIF

Job description

CIBC is seeking an Analyst, Fraud Controls in Toronto to identify and investigate client transaction activity for possible fraud, mitigate losses, and maintain exceptional service. The role supports agent-based and client-focused processes within a hybrid work setup, requiring on-site presence 1–3 days per week and availability across Monday–Sunday hours.

The successful candidate will review alerts, collaborate with CAM teams, and document outcomes with attention to privacy and accuracy.