Business Delivery Consultant

CIBC; Toronto; Hybrid; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Employee share purchase plan

Wellbeing support

Purpose Day

Defined benefit pension

Job summary

CIBC is seeking a Business Delivery Consultant for its Fraud team in Toronto. You will lead the delivery of fraud-sponsored initiatives, coordinating with Fraud Strategy, Analytics, Operations, and technology partners to ensure successful execution and timely decisions.

You will operate in a hybrid environment with 1–3 days on-site per week and other days remote, supporting adoption, change management, and clear communications across teams.

Qualifications

• Experience delivering projects end-to-end.
• Strong analytical and risk-management skills.
• Knowledge of fraud risk management is an asset.
• Ability to lead cross-functional teams and drive alignment.
• Excellent stakeholder management and communication.
• Demonstrates values of trust, teamwork and accountability.

Responsibilities

• Lead the execution of fraud-sponsored initiatives; develop delivery plans and manage timelines.
• Facilitate governance and risk management with stakeholder groups to enable gating and mitigations.
• Build and maintain relationships with sponsors, executives, and partners to influence outcomes.
• Prepare clear documentation outlining delivery plans, risks, impacts and solutions.
• Create structured delivery plans across multiple initiatives, ensuring alignment and engagement.
• Strengthen governance and delivery practices across the project portfolio and manage risks and issues.

Skills

Project delivery

Attention to detail

Fraud knowledge

Leadership

Collaboration

Values alignment

Tools

Microsoft PowerPoint

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Our Fraud team helps protect our clients and the bank by strengthening fraud capabilities, improving processes, and supporting effective delivery across key initiatives. As a Business Delivery Consultant, you’ll lead the project delivery of fraud-sponsored initiatives by developing project plans and delivery strategies, gathering and translating business requirements, and partnering with technology teams on solution design. You’ll work closely with Fraud Strategy, Fraud Analytics, Fraud Operations, and other internal partners to keep initiatives moving forward, manage risks, and support timely decision-making. You’ll also help ensure operational readiness by applying thoughtful change management and engaging the right teams at the right time. Through strong collaboration and disciplined execution, you’ll help deliver initiatives that align with business objectives and stakeholder expectations.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote.

How you’ll succeed

• Project Management/Project Delivery - Lead the execution of fraud-sponsored initiatives that support business strategies and objectives. Develop delivery plans, manage timelines, monitor risks, and support effective decision-making throughout the project lifecycle.
• Governance and risk management - Facilitate initiative governance and work with stakeholder groups to support gating processes, identify risks, and develop mitigation strategies that enable successful delivery.
• Relationship management - Build and maintain strong relationships with stakeholders, sponsors, and executive leaders to influence outcomes, align priorities, and assess impacts across the fraud environment.
• Communication and documentation - Prepare clear, thoughtful documentation that outlines delivery plans, risks, impacts, and target-state solutions. Use strong communication skills to drive alignment across Fraud, Technology, and partner teams.
• Planning and coordination - Create structured delivery plans across a range of fraud-sponsored initiatives, ensuring the right teams are engaged, informed, and aligned throughout execution.
• Process improvement - Strengthen governance and delivery practices across the project portfolio by supporting the ongoing management of risks, issues, challenges, and emerging opportunities.

Who you are

• You have project delivery experience. You bring experience with project management practices across initiation, planning, execution, monitoring, and closure. You know how to keep work organized, moving forward, and aligned to business goals.
• You’re detail-oriented and think critically. You notice what others may miss and use sound judgment to inform decisions, solve problems, and manage competing priorities effectively.
• You have relevant fraud knowledge. Experience in fraud risk management, project delivery, or fraud management systems is an asset and helps you understand the operational and strategic impacts of change.
• You’re an accountable leader. You take ownership of your work and deliver with confidence when empowered to lead. You have experience supporting complex initiatives, defining scope and vision, and working with sponsors and stakeholders to gain alignment and approvals.
• You’re a collaborative partner. You work well across functions and bring people together around shared goals. You can coordinate indirect teams and build strong working relationships to support successful outcomes.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-141 Bay, 17th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Support, Microsoft PowerPoint