Hybrid Enrollment & Admissions Specialist

Fueling Brains & Academies; Calgary; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

Fueling Brains & Academies in Alberta is seeking a Sales & Admissions Advisor. You will own inbound parent leads from first contact to enrollment, maintain CRM records, and drive timely follow-up to meet targets.

The role partners with Centre Directors, Marketing, and Billing to ensure smooth enrollment and accurate registration. You will guide families through program choices, coordinate with multiple centres, and report on conversion metrics while engaging families on campus and virtually.

Qualifications

• Post-secondary education in Business, Sales, Marketing, Communications, or a related field
• Equivalent combination of education and relevant experience may be considered
• 3+ years of experience in sales, admissions, enrollment, or a customer-facing target-driven role
• Demonstrated track record of meeting or exceeding conversion/enrollment targets
• Experience using CRM systems to manage a sales or enrollment pipeline
• Experience in childcare, education, or service-based environments is an asset

Responsibilities

• Own and drive inbound parent leads from first contact to enrollment confirmation
• Maintain accurate, up-to-date lead records in the CRM at every pipeline stage
• Ensure timely, structured follow-up on inquiries in line with response-time targets
• Proactively re-engage inactive or aging leads to recover at-risk opportunities
• Identify barriers to conversion and elevate systemic issues to leadership
• Guide parents through program selection, registration steps, and required documentation
• Coordinate with Centre Directors on program placement, seat availability, and confirmed start dates
• Ensure registration records are complete, accurate, and compliant before handoff to centre operations
• Track and report on conversion rate, time-to-enroll, and drop-off points across the funnel
• Conduct or support in-person centre tours, open houses, and onboarding sessions
• Provide in-person and virtual consultations to address parent questions and concerns
• Represent the Fueling Brains brand consistently across all family touchpoints
• On-campus support is scheduled in advance and directed by management
• Maintain visibility of waitlists and available capacity by centre and program
• Match parent demand to available capacity to maximize conversion and space utilization
• Flag capacity constraints or growth opportunities to leadership
• Provide feedback to Marketing on lead quality and campaign effectiveness
• Align messaging and offers with active promotions, timelines, and eligibility criteria
• Maintain regular reporting on pipeline activity, conversion rates, and follow-up timelines
• Share insights and recommendations with leadership to improve conversion outcomes

Skills

Lead management

CRM proficiency

Persuasive communication

Relationship-building

Time management

Cross-team collaboration

Education

Post-secondary education in Business, Sales, Marketing, Communications

Equivalent combination of education and experience

Job description

Fueling Brains & Academies in Alberta is seeking a Sales & Admissions Advisor. You will own inbound parent leads from first contact to enrollment, maintain CRM records, and drive timely follow-up to meet targets.

The role partners with Centre Directors, Marketing, and Billing to ensure smooth enrollment and accurate registration. You will guide families through program choices, coordinate with multiple centres, and report on conversion metrics while engaging families on campus and virtually.