Hybrid Donor Care Specialist (Inbound)

Canadian Cancer Society; Ottawa; Hybrid; CAD 43,000 - 53,000; Full time

Job summary

The Canadian Cancer Society is seeking a Donor Care Representative (Inbound Calls) to act as an ambassador for CCS supporters and manage inbound donor calls. You will support fundraising and stewardship programs within a hybrid work model across multiple Canadian locations, including Ottawa.

You will receive training and development opportunities to grow your career while delivering exceptional customer service, processing donations, and maintaining donor records in our CRM system.

Qualifications

• Completion of related post-secondary education, or equivalent combination of education and experience.
• Highly developed customer service, communication, and problem-solving skills.
• Strong interpersonal skills for a diverse environment and donor satisfaction.
• Flexible to work full-time hours on varied shifts incl. evenings and weekends.
• Experience with MS Office, Salesforce, Luminate Online or similar fundraising software is an asset.

Responsibilities

• Provide exceptional customer service via phone.
• Supports inbound inquiries related to processing donations, encouraging participation in CCS campaigns, and answering general account maintenance inquiries.
• Maximize event fundraising by supporting special event participants with the setup of their online profiles and fundraising tools.
• Meet or exceed monthly KPIs including service level, revenue and call quality.
• Accurately process donations and updates donor contact/donation information using internal CRM systems.
• Demonstrate passion for the Canadian Cancer Society’s mission.

Skills

Customer service

Communication

Problem-solving

Bilingual English/French

Multitasking

Education

Post-secondary education or equivalent

Tools

MS Office

Salesforce

Luminate Online

Job description

The Canadian Cancer Society is seeking a Donor Care Representative (Inbound Calls) to act as an ambassador for CCS supporters and manage inbound donor calls. You will support fundraising and stewardship programs within a hybrid work model across multiple Canadian locations, including Ottawa.

You will receive training and development opportunities to grow your career while delivering exceptional customer service, processing donations, and maintaining donor records in our CRM system.