Senior Donor Communications Lead (14-Month, Hybrid)

Hard Problems; Calgary; Hybrid; CAD 82,000 - 92,000; Full time

Benefits offered by this job

Paid parental leave

Family sick time

Health insurance

Job summary

The Canadian Cancer Society (CCS) is hiring a Senior Manager, Donor Communications for a 14-month contract. Based in Canada under a hybrid model, you will lead a team of four and shape donor-focused content across campaigns, channels, and programs to drive revenue and engagement.

Responsibilities include story development, creative briefs, donor journey optimization, and performance analytics, with emphasis on AI-assisted efficiency.

Qualifications

• 7–10 years of experience with a strategic focus in communications, fundraising and direct marketing.
• Proven track record in conceptualizing and implementing fundraising and stewardship content strategies, with a focus on digitally driven programs.
• Exceptional writing and editing skills for direct response channels and 1:many audiences.
• Experience working within a brand and product framework to guide creative expression.
• Strong leadership skills with a track record of inspiring, motivating and developing team members.
• Bilingualism (French/English) is highly preferred; French is required for candidates based in Quebec.

Responsibilities

• Lead content and communications strategy for integrated campaigns, products, segments and channels.
• Develop positioning, support and impact statements, and select storytellers, researchers and donors to express value propositions across all formats.
• Advise on and collaborate in the execution of creative work, including briefing, editing, rewriting and original copywriting.
• Support teams across the Development and Engagement function in producing direct response fundraising communications in digital and direct mail formats.
• Lead the development of donor-centric stewardship and engagement content, including impact reporting.
• Own the development and execution of the donor e-newsletter within the stewardship experience.
• Develop or refresh donor journey content to drive conversion and retention.
• Manage the donor communications inventory and oversee the annual review and update of all turnkey 1:many communications.
• Collaborate with cross-functional content creators to integrate content into cross-platform storytelling.
• Contribute to messaging frameworks and other tools that guide creative content strategy.
• Analyze and report on the performance of key communications pieces and provide recommendations for optimization.
• Monitor external markets and assess best practices across industries.
• Lead four direct reports, including recruitment, capacity building, performance feedback, coaching and retention.
• Champion the use of approved AI and technology tools (including Copilot) to increase team efficiency and quality.

Skills

Strategic communications

Fundraising strategy

Team leadership

English-French bilingual

Education

Bachelor's degree in Communications

Tools

MS Office

Job description

The Canadian Cancer Society (CCS) is hiring a Senior Manager, Donor Communications for a 14-month contract. Based in Canada under a hybrid model, you will lead a team of four and shape donor-focused content across campaigns, channels, and programs to drive revenue and engagement.

Responsibilities include story development, creative briefs, donor journey optimization, and performance analytics, with emphasis on AI-assisted efficiency.