Hybrid Disability Claims Specialist – Appeals & Impact

Sun Life Financial; Toronto; Hybrid; CAD 58,000 - 93,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Sun Life Financial is seeking a Disability Claims Consultant for a 1-year temporary assignment in a hybrid work arrangement. You will assess disputed disability claims and support decision making, ensuring all contract, medical and vocational elements are considered.

The role emphasizes client service, empathy and clear communication with clients, colleagues, and stakeholders across Canada. You will work with a multidisciplinary team to close gaps in case management, identify patterns and

Qualifications

• Exceptional decision making and case management skills
• Strong critical thinking and client service
• Solid knowledge of disability claims processes and policies

Responsibilities

• Assess disputed disability claims per claims practices and procedures
• Support Disability Case Managers on optimal decisions, considering contract, medical, and vocational components
• Identify gaps in case management and coach teams to close them
• Communicate with clients respectfully throughout the appeal process and deliver final decisions
• Report trends and contribute to process improvements across Canada

Skills

Decision Making

Client Service

Analytical Thinking

Organizational Skills

Empathy

Communication Skills

Presentation Skills

Group Collaboration

Information Evaluation

Adaptability

Education

Bachelor's degree or equivalent

Job description

Sun Life Financial is seeking a Disability Claims Consultant for a 1-year temporary assignment in a hybrid work arrangement. You will assess disputed disability claims and support decision making, ensuring all contract, medical and vocational elements are considered.

The role emphasizes client service, empathy and clear communication with clients, colleagues, and stakeholders across Canada. You will work with a multidisciplinary team to close gaps in case management, identify patterns and