Hybrid Data-Driven Workforce Capacity Planner

Sunlife; Toronto; Hybrid; CAD 62,000 - 93,000; Full time

Benefits offered by this job

Hybrid work environment

Learning opportunities across Sun Life

Well-being programs and time off

Job summary

Sun Life in Canada is seeking a Workforce Capacity Planning Analyst to partner with operational teams to develop forward-looking workforce plans and help leaders make evidence-based staffing decisions. You will use projected work volumes, staffing data and capacity models to identify future resource needs, analyze business constraints and recommend solutions.

You will present analyses to senior leaders and collaborate with forecasters and schedulers to refine plans, balance staffing needs and

Qualifications

• Post-secondary education in Business Administration, Statistics, Operations Research, Computer Science, Mathematics, Econometrics, or equivalent experience.
• Experience using Visual Basic or other automation approaches to improve manual business processes.
• Advanced Microsoft Excel skills.
• Experience with workforce management software such as IEX, Genesys or Pega.
• Experience working with large or complex datasets, statistical modelling, optimization or queueing theory.

Responsibilities

• Develop and maintain long-range workforce capacity plans, analyzing demand, headcount, attrition, shrinkage, leaves, hiring timing and other factors that affect capacity.
• Translate forecasts and workforce inputs into evidence-based hiring, staffing and capacity recommendations for operational leaders.
• Collect, transform and analyze capacity, supply and demand data; identify variances and trends; and assess their impact on staffing plans and key performance indicators.
• Present analysis and recommendations to senior business leaders and build collaborative relationships with operational partners to support informed decision-making.
• Partner with operations, forecasters and schedulers to refine plans, balance staffing needs, incorporate changing business requirements and identify opportunities for continuous improvement.

Skills

Workforce planning

Communication

SQL

Tableau

Independent focus

Education

Post-secondary education in Business Administration/Statistics/OR/CS/Mathematics/Econometrics

Tools

SQL

Tableau

IEX

Genesys

Pega

Job description

Sun Life in Canada is seeking a Workforce Capacity Planning Analyst to partner with operational teams to develop forward-looking workforce plans and help leaders make evidence-based staffing decisions. You will use projected work volumes, staffing data and capacity models to identify future resource needs, analyze business constraints and recommend solutions.

You will present analyses to senior leaders and collaborate with forecasters and schedulers to refine plans, balance staffing needs and