Forecasting & Workforce Planning Lead

Sunlife Québec; Montreal; Hybrid; CAD 85,000 - 128,000; Full time

Job summary

Sun Life Québec is seeking a senior leader to head forecasting and capacity planning within Canadian Operations. You will drive demand forecasts, staffing models, and mentor a team of forecasting analysts to deliver data-driven insights.

You will collaborate with senior leaders, optimize forecasting methods, and translate volumes into capacity plans while maintaining data accuracy and strong stakeholder relationships. A bilingual proficiency is required for Quebec interactions.

Qualifications

• Minimum 3+ years in data analysis with forecasting, predictive analysis, or demand planning.

Responsibilities

• Lead and mentor Forecasting Analysts, providing guidance and professional development opportunities

Skills

Forecasting

Data analysis

Stakeholder mgmt

Python

AWS SageMaker

Tableau

Power BI

SQL

Time series

Project mgmt

Leadership

Communication

Education

Bachelor's degree in Statistics, OR equivalent

Tools

IEX

Genesys

Amazon Connect

Pega

Job description

Sun Life Québec is seeking a senior leader to head forecasting and capacity planning within Canadian Operations. You will drive demand forecasts, staffing models, and mentor a team of forecasting analysts to deliver data-driven insights.

You will collaborate with senior leaders, optimize forecasting methods, and translate volumes into capacity plans while maintaining data accuracy and strong stakeholder relationships. A bilingual proficiency is required for Quebec interactions.