Forecasting & Capacity Planning Leader (Hybrid)

Sun Life; Toronto; Hybrid; CAD 85,000 - 128,000; Full time

Benefits offered by this job

Best Workplace Ontario

Mental Health Certification program

Wellness programs

Analytics/Workforce Management network

Job summary

Sun Life in Canada is seeking a strategic leader to head forecasting and capacity planning for Canadian Operations. You will drive demand forecasts and staffing models, mentor analysts, and partner with senior leaders to optimize resources and service levels.

The role emphasizes analytical excellence, cross-functional collaboration, and the ability to guide analytics initiatives in a fast-paced environment. A hybrid work arrangement and growth opportunities are offered.

Qualifications

• 3+ years in data analysis with forecasting/demand planning
• 5+ years in stakeholder management, process optimization, or workforce planning
• Experience building forecasting models using Python and AWS SageMaker
• Proficiency visualizing data with Tableau/Power BI
• Strong SQL skills with large databases
• Advanced time-series forecasting methods and model validation
• Experience turning forecast into capacity models and staffing recommendations
• Proven project leadership and ability to work with diverse stakeholders
• Excellent communication and presentation skills
• Bilingualism (French/English) required for Quebec interactions (if applicable)

Responsibilities

• Lead Forecasting Analysts and provide professional development
• Design and maintain forecasting models and capacity plans
• Investigate processes and model business workflows and demand patterns
• Measure and forecast demand across units using various techniques
• Translate forecasts into comprehensive capacity models
• Analyze data related to capacity, supply, and demand
• Maintain resourcing forecasts and performance metrics
• Provide data-driven recommendations to senior leaders
• Assess impact of initiatives on capacity and workload
• Facilitate alignment between Operations and Workforce Management
• Lead projects with planning and estimates
• Identify continuous improvement opportunities
• Apply statistical rigor to data analysis
• Act as SME or tech lead on forecasting projects
• Ensure data accuracy and timeliness
• Identify metric drift and propose corrective actions

Skills

Forecasting

Forecast models

Stakeholder mgmt

Python

AWS SageMaker

Tableau/Power BI

SQL

Time series analysis

Leadership

Project management

Communication

Education

Bachelor's degree in Statistics/OR/CS

Tools

IEX

Genesys

Amazon Connect

Pega

Job description

Sun Life in Canada is seeking a strategic leader to head forecasting and capacity planning for Canadian Operations. You will drive demand forecasts and staffing models, mentor analysts, and partner with senior leaders to optimize resources and service levels.

The role emphasizes analytical excellence, cross-functional collaboration, and the ability to guide analytics initiatives in a fast-paced environment. A hybrid work arrangement and growth opportunities are offered.