Hybrid Cybersecurity Support Specialist (Entry-Level)

Barracuda; Ottawa; Hybrid; CAD 43,000 - 58,000; Full time

Benefits offered by this job

Equity options

Health benefits

Retirement plan

Career growth

Flexible time off

Volunteer opportunities

Job summary

Barracuda Networks is seeking motivated computer and networking technicians to provide quality support of our networking and security products from our Ottawa, Ontario office. This entry-level front-line role involves understanding, documenting, and troubleshooting customer product issues via email, phone and chat.

You will join a team, report to a Tech Support Manager, and develop skills in networking and security products through ongoing training.

Qualifications

• Associates degree in IT or equivalent experience.
• CCNA and CompTIA certifications preferred.
• Fundamental networking knowledge and TCP/IP.

Responsibilities

• Create, revise and publish internal and public facing product solutions.
• Interface with customers at a high volume to solve their issues.
• Develop skills in network and security products through ongoing training.
• Document, escalate and follow through with product bugs and/or issues.

Skills

Troubleshooting

Customer focus

Networking basics

TCP/IP knowledge

Education

Associates degree in IT

CCNA Certification

CompTIA Certification

Cisco training

Tools

Bash

Shell scripting

Python

Job description

Barracuda Networks is seeking motivated computer and networking technicians to provide quality support of our networking and security products from our Ottawa, Ontario office. This entry-level front-line role involves understanding, documenting, and troubleshooting customer product issues via email, phone and chat.

You will join a team, report to a Tech Support Manager, and develop skills in networking and security products through ongoing training.