Hybrid Customer Service Pro — Impactful Support & Benefits

Raise Workforce; Toronto; Hybrid; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health Spending accounts

Internet allowance

One-time home office setup allowance

Job summary

Raise Workforce in Toronto offers a full-time hybrid Customer Service Representative role focused on delivering high-quality client service across multi-channel communications. You will respond to inquiries, identify client needs, and ensure accurate information and respectful service in a fast-paced environment.

Requirements include a minimum of 2 years in a dental or related setting, fluent English, and strong data-entry with CRM experience.

Qualifications

• Minimum 2 years of experience in dental services or similar setting.
• Strong English communication skills, both written and verbal.
• Familiarity with benefit administration and social programs is an asset.

Responsibilities

• Deliver high-quality client service across phone, chat, email, mail, and portal messages.
• Respond promptly to inquiries, identify client needs, and provide accurate information.
• Communicate clearly, professionally, and accessibly to clients.
• Conduct outbound follow-ups to support first-contact resolution.
• Update and correct information from interactions, ensuring accuracy and completeness.
• Record detailed case notes in the CRM for continuity and follow-up.
• Meet or exceed performance targets for call handling and response times.
• Navigate sensitive client situations with de-escalation and problem-solving skills.
• Maintain privacy and confidentiality per PHIPA and internal protocols.
• Stay updated on program changes to ensure accurate service delivery.
• Collaborate with team to identify service gaps and improve client experience.
• Perform other duties to support Contact Centre operations.

Skills

Fluency in English

Customer service

Data entry

Time management

Education

Secondary Diploma or equivalent

Tools

Microsoft Office

CRM systems

Digital communication tools

Job description

Raise Workforce in Toronto offers a full-time hybrid Customer Service Representative role focused on delivering high-quality client service across multi-channel communications. You will respond to inquiries, identify client needs, and ensure accurate information and respectful service in a fast-paced environment.

Requirements include a minimum of 2 years in a dental or related setting, fluent English, and strong data-entry with CRM experience.