Hybrid Collaboration Platform Engineer — Microsoft 365 & Zoom

Canada Cartage; Mississauga; Hybrid; CAD 85,000 - 120,000; Full time

Job summary

Canada Cartage is seeking a Collaboration Specialist to optimize and support our Microsoft 365, SharePoint Online, OneDrive, Viva, and Zoom platforms. You will balance daily operational support with platform enhancements and adoption initiatives in a hybrid Mississauga environment.

You bring 3–5 years of enterprise collaboration experience, strong troubleshooting and documentation skills, and a user-focused mindset to improve performance, governance, and user experience across teams.

Qualifications

• 3–5 years’ experience supporting enterprise collaboration platforms.
• Hands-on experience with Microsoft 365 tools (SharePoint Online, OneDrive, Viva).
• Hands-on experience with Zoom (Chat, Meetings, AI Companion, Zoom Phone, Contact Center).
• Strong troubleshooting and problem-solving skills.
• Knowledge of identity and access management (Entra ID, SSO).
• Understanding of security and compliance concepts (DLP, retention).

Responsibilities

• Troubleshoot and resolve escalated issues across collaboration tools.
• Configure and manage platform settings, policies, permissions, and integrations.
• Perform root cause analysis and implement corrective actions.
• Maintain system health, performance, and reliability.
• Partner with security, service desk, and infrastructure teams to support compliance and platform standards.
• Test and validate new features, updates, and releases.
• Improve user engagement and usage metrics across platforms.
• Develop and maintain documentation, standards, and procedures.
• Support change management and version control activities.
• Identify opportunities to optimize performance, automation, and user experience.
• Create user guides and deliver training to support adoption.
• Maintain governance standards, including naming, access, and lifecycle management.

Skills

Collaboration platforms

Troubleshooting

Documentation

Communication

Cross-functional collaboration

Tools

SharePoint Online

OneDrive

Viva

Zoom

Entra ID

Power Platform

Job description

Canada Cartage is seeking a Collaboration Specialist to optimize and support our Microsoft 365, SharePoint Online, OneDrive, Viva, and Zoom platforms. You will balance daily operational support with platform enhancements and adoption initiatives in a hybrid Mississauga environment.

You bring 3–5 years of enterprise collaboration experience, strong troubleshooting and documentation skills, and a user-focused mindset to improve performance, governance, and user experience across teams.