Hybrid Claims Supervisor - Large Loss

Wawanesa Insurance; Toronto; Hybrid; CAD 85.000 - 105.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangement

Competitive benefits

Zusammenfassung

The Wawanesa Mutual Insurance Company in Canada seeks a Claims Supervisor to lead a claims team, drive service levels, and mentor staff while upholding policy guidelines and industry standards.

Applicants should have 5+ years in insurance adjusting, strong negotiation skills, and a College/University degree with professional designations. Hybrid work and comprehensive benefits are offered.

Qualifikationen

• 5+ years progressive insurance adjusting experience
• College /University degree preferred
• Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
• Ability to coach, guide, and positively motivate employees
• Excellent knowledge of automobile, habitational, farm and commercial policies
• Excellent knowledge of medical and legal terminology
• Detail oriented with a critical degree of accuracy regarding data entry
• Exceptional advanced negotiation skills

Aufgaben

• Provide exceptional customer service
• Coordinate and supervise daily activities of claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies,
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
• Perform other duties as assigned

Kenntnisse

Customer service

Communication

Investigation

Time management

Negotiation

Ausbildung

College/University degree

Chartered Insurance Professional

Jobbeschreibung

The Wawanesa Mutual Insurance Company in Canada seeks a Claims Supervisor to lead a claims team, drive service levels, and mentor staff while upholding policy guidelines and industry standards.

Applicants should have 5+ years in insurance adjusting, strong negotiation skills, and a College/University degree with professional designations. Hybrid work and comprehensive benefits are offered.