Hybrid Claims Optimization Leader (AI & Automation)

Wawanesa; Canada; Hybride; CAD 120 000 - 140 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive compensation

Annual bonus plan

Pension plan

Résumé du poste

The Wawanesa Mutual Insurance Company is seeking a Manager, Claims Optimization to lead transformation initiatives across AI, automation, and process improvement. You will oversee a team of analysts, drive prioritization with stakeholders, and deliver measurable outcomes for Claims operations while balancing risk and compliance.

You will partner with Claims leaders and technology teams to enable adoption, analyze performance trends, and ensure alignment with the company’s strategic goals.

Qualifications

• 5+ years of progressive experience in Claims, operational excellence, business transformation, continuous improvement, or strategic initiatives including people leadership.
• Strong proficiency with Microsoft 365 applications and the ability to leverage data, reporting, and analytics tools to support decision-making.
• Experience leading cross-functional transformation initiatives involving business, operations, technology, and change management stakeholders, including AI enablement, automation, process improvement, and adoption activities.

Responsabilités

• Develops and leads a team of analysts responsible for business analysis, initiative planning, process improvement, implementation support, and the execution of Claims and EPMO initiatives.
• Manages a portfolio of Claims optimization, transformation, AI, and automation initiatives, ensuring alignment with business strategy, capacity, risks, dependencies, and measurable outcomes.
• Supports enablement of AI and automation solutions by defining business requirements, validating outcomes, and partnering with technology, data, risk, privacy, and operational stakeholders.
• Partners with Claims leaders and stakeholders to identify improvement opportunities, define requirements and outcomes, remove delivery barriers, and support implementation and adoption of Claims optimization initiatives.
• Translates quality results and performance trends into prioritized improvement, coaching, training, processes and capability-development actions.
• Leads design and continuous improvement of Claims processes and workflows to support compliance and improve operational effectiveness.
• Leads change initiatives by engaging stakeholders, addressing adoption barriers, and reinforcing required behaviours to sustain outcomes.
• Champions adoption and benefits realization by establishing measurement and reporting approaches, monitoring portfolio performance against business cases, and coordinating corrective actions.
• Analyzes operational, financial, quality, member, employee, and initiative-performance trends to identify opportunities and risks.

Connaissances

Leadership

Stakeholder communication

AI enablement

Data analytics

Microsoft 365

Change management

Formation

Post-secondary in business/insurance/tech/process improvement

Professional designation/certification asset

Description du poste

The Wawanesa Mutual Insurance Company is seeking a Manager, Claims Optimization to lead transformation initiatives across AI, automation, and process improvement. You will oversee a team of analysts, drive prioritization with stakeholders, and deliver measurable outcomes for Claims operations while balancing risk and compliance.

You will partner with Claims leaders and technology teams to enable adoption, analyze performance trends, and ensure alignment with the company’s strategic goals.