Hybrid Capital & Maintenance Programs Analyst

Toronto Hydro; Toronto; Hybrid; CAD 91,000 - 114,000; Full time

Job summary

Toronto Hydro is seeking a business analytics professional to support complex analytics, reporting, and project cost tracking. You will work with invoices, budgets, and change requests to ensure accurate financials and data integrity.

The role emphasizes stakeholder management, customer experience improvements, data modeling, and strategic insights for senior leadership. Hybrid work, Ontario-based, with onsite Tue-Thu.

Qualifications

• Bachelor degree or equivalent experience in business analytics or related field.
• 5+ years experience in customer and stakeholder management, data analysis, reporting, and process improvement.
• Strong communication, presentation, and interpersonal skills.
• Proficiency in MS Office suite and data-driven decision making.
• Experience with project management tools (SharePoint, CRM) is a plus.

Responsibilities

• Provide complex analytics, reporting, and invoicing support for projects.
• Deliver customer support and identify friction points to improve experience.
• Analyze data to identify gaps and trends and propose solutions.
• Create and maintain reporting applications and databases.
• Lead process improvement initiatives and participate in cost tracking and budgeting.

Skills

Relationship building

Advanced MS Office

Communications and presentation

Analytical thinking

Project management awareness

Education

Bachelor degree in Business Administration/Analytics or related field

Tools

SharePoint

ClickUp

CRM systems

Alteryx

iDox

ArcGIS

Job description

Toronto Hydro is seeking a business analytics professional to support complex analytics, reporting, and project cost tracking. You will work with invoices, budgets, and change requests to ensure accurate financials and data integrity.

The role emphasizes stakeholder management, customer experience improvements, data modeling, and strategic insights for senior leadership. Hybrid work, Ontario-based, with onsite Tue-Thu.