Hybrid Bilingual Travel Insurance Support Specialist

Best Buy Express; Montreal; Hybrid; CAD 27,000 - 38,000; Full time

Benefits offered by this job

Travel insurance

Hybrid work model

6 onsite days per month

3 weeks vacation

Group insurance plan

Wellness program

Retirement savings plan

Education assistance

Career development opportunities

Job summary

Best Buy Express is seeking a client-focused professional to join our travel assistance and insurance services team in a permanent hybrid role in Montreal. You will support travelers, explain coverage, and coordinate services while delivering excellent customer service.

The position offers an hourly wage of 23.69 CAD, a rotating 32-40 hour schedule, on-site training, a hybrid model after 90 days, generous vacation, comprehensive benefits, and a retirement plan, with opportunities for growth

Qualifications

• College diploma or equivalent required.
• Experience in customer service, telecommunications, or claims assistance preferred.
• Bilingual in English and French to assist clients in both languages.
• A third language will be considered an asset.
• Excellent communication skills and professionalism.
• Ability to work in a dynamic, team-based environment.
• Strong computer skills including Microsoft Office and Internet use.

Responsibilities

• Answer incoming client calls and provide professional and empathetic support.
• Act as a resource person for insured members, their families, and medical facilities regarding coverage and benefits.
• Open claim files and direct clients to the appropriate healthcare providers.
• Explain travel insurance coverage, including applicable exclusions and maximum limits.
• Authorize certain medical tests and coordinate required services when necessary.
• Assist clients throughout the claims process and ensure appropriate follow-ups.
• Document interactions and transactions in the claims management system.
• Collaborate with various departments to resolve client requests and complaints.
• Maintain a high level of customer service in a fast-paced, team-oriented environment.

Skills

Customer service

Bilingual English/French

Communication skills

Teamwork

Education

College diploma or equivalent

Tools

Microsoft Office

Job description

Best Buy Express is seeking a client-focused professional to join our travel assistance and insurance services team in a permanent hybrid role in Montreal. You will support travelers, explain coverage, and coordinate services while delivering excellent customer service.

The position offers an hourly wage of 23.69 CAD, a rotating 32-40 hour schedule, on-site training, a hybrid model after 90 days, generous vacation, comprehensive benefits, and a retirement plan, with opportunities for growth