Retail Operations Expert, Sunridge Mall

Virgin Plus; Calgary; On-site; CAD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly wage

Full benefits package

Paid vacation

Employee discounts

Career growth opportunities

Job summary

Best Buy Express is hiring in Canada to deliver exceptional customer service and tech retail support. You will help customers with product questions, billing inquiries, and service-related tasks while staying adaptable and eager to learn.

We offer a competitive hourly wage with full benefits, paid vacation, and opportunities for growth. Bilingual French knowledge is required for positions in Quebec, with a generous commission plan based on performance.

Qualifications

• Experience in customer service preferred.
• Strong communication and listening skills.
• Able to work in a fast-paced environment.
• Willingness to learn and adapt to change.

Responsibilities

• Provide tailored solutions and fabulous experiences to customers.
• Be the store expert for service-related needs including account & billing inquiries.
• Assist with troubleshooting and repair support and general product knowledge guidance.
• Support and collaborate with the team to deliver excellent service.

Skills

Customer service

Communication

Team player

Bilingual (French)

Job description

Join us as we embark on this new journey, blending the best in tech retail with cutting-edge telecommunications services. At Best Buy Express we believe one of our most important assets is our people. We pride ourselves on hiring the best talent and creating a dynamic workplace where talents are utilized, opinions matter, and fun is encouraged!

We are also proud to offer our team members flexible work schedules, career growth opportunities and competitive benefits.

What's in it for you?

• Competitive hourly wage plus full benefits package, even for part time employees
• Full benefits package and paid vacation, even for part time employees
• We recognize your hard work through incentives and employee discounts on services
• Opportunity for career growth, development and promotions

What's the role?

• Provide tailored solutions and fabulous experiences to our customers
• Always be learning and adapting to change
• Be a team player by supporting and being there to help your team
• Be the store expert for all things service-related
  • Account and billing inquiries
  • Troubleshooting and repair support
  • General product knowledge advice

We are looking for someone who:

• Find satisfaction in helping others and resolving their issues
• Thrives in a fast-paced environment and adapt well to change
• Loves learning new things and discovering new ideas

You’ll be a perfect fit if you:

• Find satisfaction in helping others and find the best solutions
• Communicate well and really listen to what others have to say
• Are excited about new technology and how it can make a difference

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Total earning range: $15.00 - $18.00 The agreed upon hourly rate will be commensurate with the candidate’s experience

The total earning range above includes a commissions % based on commissions earned by our employees in similar job functions. The Commission payout is conditional upon meeting all of the eligibility requirements established by the company’s applicable commissions’ plans or policies. Said plans and policies are subject to modification by the Company from time to time, at its sole discretion to better reflect evolving business structure, goals and strategies.

Qualifications: You are required to provide 5 blocks with 5 continuous hours, with a minimum of 5 Open coverage windows . Blocks will be no less than 5 hours in length.

As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits options to support the well-being of you and your family.

We value the experiences that have shaped who you are, and we know your talent will bring even greater strength to our team. At Best Buy Express we are committed to ensuring that everyone feels like they are welcome, valued, respected and supported as they grow and reach their full potential.