Hybrid Automation & AI-Driven Process Specialist

Tokio Marine Canada Ltd; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Tokio Marine Canada Ltd. in Toronto is seeking a Business Solution Specialist to optimize processes and implement automation across business units. You will analyze workflows, design improvements, and develop dashboards to monitor performance.

This role emphasizes collaboration with stakeholders, adoption of AI-enabled solutions, and delivering practical, high-impact improvements. A degree in a related field and 3–5 years of experience are required, with a hybrid work arrangement in a changing

Qualifications

• Bachelor's degree in Business Administration, Operations Management, IT, CS, Engineering, Data Analytics, or related discipline.
• Knowledge of process improvement methodologies, workflow analysis, or automation technologies.
• 3–5 years in process improvement, business analysis, operational excellence, or related functions.
• Strong process analysis and problem-solving skills.
• Understanding of AI technologies, AI agents, and workflow automation concepts.

Responsibilities

• Facilitate discussions with business units to understand challenges and identify improvement opportunities.
• Analyze workflows to eliminate inefficiencies and improve productivity.
• Assist teams in identifying use cases for automation and AI adoption.
• Design, build, test, and deploy workflow automations with approved technologies.
• Deliver training and support to encourage adoption of new processes and technologies.
• Develop dashboards and performance indicators to monitor process effectiveness.
• Research emerging technologies to support continuous improvement initiatives across the organization.
• Collaborate with IT to ensure solutions align with security and compliance.
• Create and maintain current-state and future-state process documentation.
• Support control testing and audit adherence cross-functionally.

Skills

Process optimization

Business analysis

Stakeholder management

AI technologies

Collaboration

Project coordination

Education

Bachelor's degree in Business Administration or related field

Tools

Power Apps

Alteryx

SQL

PostgreSQL

Power BI

Job description

Tokio Marine Canada Ltd. in Toronto is seeking a Business Solution Specialist to optimize processes and implement automation across business units. You will analyze workflows, design improvements, and develop dashboards to monitor performance.

This role emphasizes collaboration with stakeholders, adoption of AI-enabled solutions, and delivering practical, high-impact improvements. A degree in a related field and 3–5 years of experience are required, with a hybrid work arrangement in a changing