Business Process Specialist

Tokio Marine Canada Ltd.; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Tokio Marine Canada is seeking a Business Solution Specialist to drive process optimization, workflow improvements, and automation across business lines. You will partner with stakeholders to simplify processes, reduce manual tasks, and leverage AI-enabled solutions to improve productivity and value.

You will design and deploy workflow automations, build dashboards, and deliver training to enable adoption, while ensuring security, compliance, and governance standards are met.

Qualifications

• A bachelor’s degree in Business Administration, Operations Management, Information Technology, Computer Science, Engineering, Data Analytics, or related discipline.
• Demonstrated knowledge of process improvement methodologies, workflow analysis, or automation technologies
• 3–5 Years in Process improvement, business analysis, operational excellence, workflow optimization, continuous improvement, or related functions.
• Strong process analysis and problem-solving skills.
• Ability to identify inefficiencies and recommend practical improvement opportunities.
• Understanding of AI technologies, AI agents, and workflow automation concepts.
• Strong communication and stakeholder relationship management skills.
• Ability to work collaboratively with business and functional support teams.
• Strong organizational and project coordination skills.
• Ability to balance multiple priorities and initiatives simultaneously.
• Strong written documentation and presentation skills.
• Self-motivated with a continuous improvement mindset.
• Ability to learn and adapt to emerging technologies and changing business needs.
• Strong attention to detail and commitment to delivering high-quality solutions.
• Flexibility to adapt to a rapidly changing industry.

Responsibilities

• Facilitate discussions and working sessions with business units and functional support teams to understand operational challenges and identify process improvement opportunities.
• Analyze existing workflows and procedures to eliminate inefficiencies, reduce manual tasks, and improve productivity.
• Assist business teams in identifying suitable use cases for automation and AI adoption.
• Support business units and functional support teams in designing, building, testing (planning and execution), and deploying workflow automations using approved technologies and platforms including AI-enabled solutions and ensure the solutions meet business requirements prior to deployment.
• Deliver training and support activities to encourage adoption of new processes and technologies.
• Develop dashboards, reports, and performance indicators to monitor process and automation effectiveness, leveraging operational metrics and business analytics to identify improvement opportunities and measure outcomes.
• Research emerging technologies and identify opportunities to support continuous improvement initiatives across the organization.
• Collaborate with IT and other stakeholders to ensure solutions align with security, compliance, and operational standards.
• Create and maintain current-state and future-state process documentation, including process maps, workflows and supporting controls, in accordance with corporate governance requirements.
• Support control testing and audit adherence cross-functionally.

Skills

Process optimization

Automation technologies

AI technologies

Stakeholder relationship management

Project coordination

Communication

Education

Bachelor’s degree in Business Administration/Operations Management/IT/CS/Engineering/Data Analytics

Tools

Power Apps

Microsoft Copilot Studio

Alteryx

SQL

PostgreSQL

Snowflake

Power BI

Job description

Join Us as a Business Solution Specialist

Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making.

We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Opportunity

The Business Process Specialist supports business lines and functional support teams in improving day-to-day operational effectiveness through process optimization, workflow improvements, and automation solutions. Working closely with stakeholders across the organization, this role identifies opportunities to simplify processes, reduce manual effort, enhance employee productivity, and leverage automation and AI tools where appropriate to drive continuous improvement.

What You Will Be Doing

• Facilitate discussions and working sessions with business units and functional support teams to understand operational challenges and identify process improvement opportunities.
• Analyze existing workflows and procedures to eliminate inefficiencies, reduce manual tasks, and improve productivity.
• Assist business teams in identifying suitable use cases for automation and AI adoption.
• Support business units and functional support teams in designing, building, testing (planning and execution), and deploying workflow automations using approved technologies and platforms including AI-enabled solutions and ensure the solutions meet business requirements prior to deployment.
• Deliver training and support activities to encourage adoption of new processes and technologies.
• Develop dashboards, reports, and performance indicators to monitor process and automation effectiveness, leveraging operational metrics and business analytics to identify improvement opportunities and measure outcomes.
• Research emerging technologies and identify opportunities to support continuous improvement initiatives across the organization.
• Collaborate with IT and other stakeholders to ensure solutions align with security, compliance, and operational standards.
• Create and maintain current-state and future-state process documentation, including process maps, workflows and supporting controls, in accordance with corporate governance requirements.
• Support control testing and audit adherence cross-functionally.

Who You Are

You are a collaborative and solutions-oriented professional who enjoys improving how work gets done. You have a strong interest in process optimization, automation, and emerging AI technologies, and can identify practical opportunities to enhance efficiency, consistency, and the user experience. You build strong relationships across teams, proactively solve operational challenges, and help drive continuous improvement initiatives that deliver meaningful business value.

What You Bring

• A bachelor’s degree in Business Administration, Operations Management, Information Technology, Computer Science, Engineering, Data Analytics, or related discipline.
• Demonstrated knowledge of process improvement methodologies, workflow analysis, or automation technologies
• 3–5 Years in Process improvement, business analysis, operational excellence, workflow optimization, continuous improvement, or related functions.
• Strong process analysis and problem-solving skills.
• Ability to identify inefficiencies and recommend practical improvement opportunities.
• Understanding of AI technologies, AI agents, and workflow automation concepts.
• Strong communication and stakeholder relationship management skills.
• Ability to work collaboratively with business and functional support teams.
• Strong organizational and project coordination skills.
• Ability to balance multiple priorities and initiatives simultaneously.
• Strong written documentation and presentation skills.
• Self-motivated with a continuous improvement mindset.
• Ability to learn and adapt to emerging technologies and changing business needs.
• Strong attention to detail and commitment to delivering high-quality solutions.
• Flexibility to adapt to a rapidly changing industry.

Nice to haves

• Experience within the Property & Casualty insurance industry.
• Experience using Microsoft Copilot Studio, Power Apps, Alteryx (or another workflow automation tool), SQL, PostgreSQL, or other database technologies, Snowflake Products, and/or Power BI tools.
• Experience building AI agents, chatbots, or business productivity solutions.
• Knowledge of Lean, Six Sigma, BPMN, UML or Operational Excellence methodologies.
• Experience supporting digital transformation, automation, or enterprise AI adoption initiatives.
• Familiarity with change management and employee adoption practices.

Life at Tokio Marine Canada

At TMCan, we’re a relationship company. We value collaboration, innovation, and inclusion, where every voice matters and every team member makes an impact. We believe in flexibility, authenticity, and growth: because when our people thrive, so does our business. TMCan offers the unique opportunity to work side by side with senior leaders, gaining direct exposure to strategic decision-making and business planning.

Our CARE Values Guide Everything We Do

Collaborative: We communicate openly, support one another, and work as one team.

Achieving Excellence: We challenge the status quo and exceed expectations.

Responsive: We anticipate needs and deliver timely, exceptional service.

Ethical & Respectful: We act with integrity and empower our people to do the right thing.

Our Commitment to an Inclusive and Respectful Workplace

At TMCan, we are deeply committed to fostering a culture of equity, diversity, and inclusion. We strive to create a workplace where every individual is welcomed, respected, and valued for their unique identity and perspective. By embracing our differences and learning from one another, we aim to build a positive and empowering environment for all.

Tokio Marine Canada was proudly recognized as one of the Best Places to Work in Canada by Canadian HR Reporter in 2024.

We work in a hybrid model, and you should expect to split your time between working in the office and working remotely, with flexibility based on the role and the business needs. We currently have an office in downtown Toronto and will eventually be establishing offices in other provinces. Should you currently work in a province where we do not have an office, you will remain remote until such time as we do establish an office.

Tokio Marine Canada is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if TMCan hires that candidate.

The anticipated base salary range for this position is (80,000-100,000). Compensation may vary for roles in other regions to reflect local market conditions and currency differences.

At Tokio Marine Canada, our salary ranges are designed to reflect the skills, experience, and responsibilities required for each role while providing room for growth. For experienced professionals, offers are typically positioned near the midpoint of the range. The upper end of the range is reserved for individuals who consistently deliver exceptional performance and impact. Candidates who are newer to the role may start below the midpoint, with opportunities to progress as they develop. Final offer decisions take into account factors such as location, relevant experience, and individual skill set.

We are actively hiring for this position and encourage qualified candidates to apply.