Hybrid Auto Claims Advisor | Empathetic & Customer-Focused

Aviva plc; Markham; Hybrid; CAD 50,000 - 58,000; Full time

Benefits offered by this job

Base salary 50k–58k CAD

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness

Volunteer opportunities

Career development support

Education assistance

5 extra vacation days

Diversity and inclusion programs

Wellness programs

Hybrid flexible work model

Job summary

Aviva Canada is seeking an Intermediate Auto Claims Advisor to guide customers through the claims process, investigate auto collisions, and determine the best course of action. The role is hybrid with a Monday–Friday schedule and 8am–6pm hours, offering growth opportunities and a competitive rewards package.

You will work in a fast-paced environment, demonstrating empathy and customer focus while upholding Aviva’s values.

Qualifications

• 1-2 years Auto Claims Adjusting experience is an asset.
• 1-2 years’ Call Center experience is an asset.
• Excellent oral and written communication skills.
• Ability to work in a digital environment and undertaking online tasks.
• Genuine curiosity and inquisitive approach to improving processes.

Responsibilities

• Guide customers through the claims process by investigating their auto collision claim and looking after their needs.
• Comply with company and industry regulatory practices, delivering best practice methods and taking responsibility for customers and claims outcomes.
• Work autonomously in a digital environment.
• Participate in ongoing training to keep up to date with best practices in claims handling.
• Contribute to special projects and provide feedback to support Aviva’s customer experience initiatives.

Skills

Customer service

Communication skills

Adaptability

Digital environment

Job description

Aviva Canada is seeking an Intermediate Auto Claims Advisor to guide customers through the claims process, investigate auto collisions, and determine the best course of action. The role is hybrid with a Monday–Friday schedule and 8am–6pm hours, offering growth opportunities and a competitive rewards package.

You will work in a fast-paced environment, demonstrating empathy and customer focus while upholding Aviva’s values.