Hybrid Admissions Support Specialist

University of Alberta; Edmonton; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The University of Alberta in Edmonton is seeking an Applicant Services Support to provide exceptional service to applicants and support Student Service Advisors and recruitment staff as a key resource for admissions questions.

The role handles inquiries via phone, chat, email, and in person about admission policies and procedures for all applicant types, with potential high volume, and requires proactive problem solving and appropriate escalation when needed.

Qualifications

• Two year diploma is required, bachelor’s degree is preferred.
• Two years experience in an office environment required, preferably within post‑secondary student services.

Responsibilities

• Admission Advising & Support
• Admission Processing & Support

Skills

Interpersonal skills

Communication

Problem solving

Education

Two year diploma

Bachelor’s degree preferred

Job description

The University of Alberta in Edmonton is seeking an Applicant Services Support to provide exceptional service to applicants and support Student Service Advisors and recruitment staff as a key resource for admissions questions.

The role handles inquiries via phone, chat, email, and in person about admission policies and procedures for all applicant types, with potential high volume, and requires proactive problem solving and appropriate escalation when needed.