Applicant Services Support

University of Alberta; Edmonton; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

The University of Alberta in Edmonton is seeking an Applicant Services Support to provide exceptional service to applicants and support Student Service Advisors and recruitment staff as a key resource for admissions questions.

The role handles inquiries via phone, chat, email, and in person about admission policies and procedures for all applicant types, with potential high volume, and requires proactive problem solving and appropriate escalation when needed.

Qualifications

• Two year diploma is required, bachelor’s degree is preferred.
• Two years experience in an office environment required, preferably within post‑secondary student services.

Responsibilities

• Admission Advising & Support
• Admission Processing & Support

Skills

Interpersonal skills

Communication

Problem solving

Education

Two year diploma

Bachelor’s degree preferred

Job description

Job Description

Location - This role is hybrid with a mix of remote and in‑person. Work primarily takes place at North Campus, Edmonton.

The Applicant Services Support will be responsible for providing excellent service to applicants to the University of Alberta and supporting the Student Service Advisors and recruitment staff as a key resource for admissions related questions from current and prospective students.

The Applicant Services Support will be an expert in interpretation and application of admission policies and procedures for all types of applicants (high school, post-secondary, domestic, and international). The position supports all student inquiries received via all channels (phone, chat, email, in‑person) referred to from the Student Service Centre, recruitment, faculty or other stakeholders. In a typical academic year, this could involve more than 20,000 inquiries.

The Applicant Services Support is accountable for proactive problem solving, discretionary decision making to resolve the majority of student inquiries and determines what type of escalation is needed as necessary. Inquiries may concern a broad range of issues regarding policies, procedures, or programs. Applicant Services Support will also need to be aware of other services offered across campus so they can make referrals as needed.

Responsibilities

• Admission Advising & Support
• Admission Processing & Support

Qualifications

• Two year diploma is required, bachelor’s degree is preferred.
• Two years experience in an office environment required, preferably within post‑secondary student services.

This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non‑Academic Staff Association (NASA).

This position offers a comprehensive benefits package.

About Us

The University of Alberta, its buildings, labs and research stations are primarily located on the territory of Néhiyaw (Cree), Niitsitapi (Blackfoot), Métis, Nakoda (Stoney), Dene, Haudenosaunee (Iroquois) and Anishinaabe (Ojibway/Saulteaux), lands that are now known as part of Treaties 6, 7 and 8 and homeland of the Métis. The University of Alberta respects the sovereignty, lands, histories, languages, knowledge systems and cultures of all First Nations, Métis, and Inuit.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross‑section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more .

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of belonging and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes de toute orientation sexuelle ou identité et expression de genre; et toutes les personnes qui peuvent contribuer à la diversification des idées et à l’université à postuler.

About The Team

The Office of the Registrar (RO) plays a key role in every aspect of the student experience, from recruitment to graduation and beyond. The RO also supports the broader campus community, including faculties, departments, and other units.