HVAC Technical Specialist

Independent-Supply-Company; Burnaby; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Mentorship & training

Competitive salary & benefits

Pension plan

Work-life balance & flex time

Job summary

Independent Supply Company is seeking an HVAC Technical Specialist in Burnaby to maintain and grow our heating, ventilation, and air conditioning market while delivering exceptional customer service and technical guidance. You will analyze customer needs, recommend solutions, and support installation and service activities to achieve Profit Centre targets.

You will leverage product knowledge, vendor relationships, and project experience to identify opportunities, prepare quotes, and collaborate

Qualifications

• College and/or University degree an asset.
• Outstanding customer service, communication, and problem-solving skills.
• Excellent relationship building skills with customers, vendors, and teammates.
• Ability to learn and operate the applicable software system used to process orders.
• Experience working in a fast-paced environment with a strong attention to detail.
• Possess a strong work ethic and a high standard of integrity.
• Ability to work well independently and in a team setting.
• Excellent time management and organizational skills with the ability to meet tight deadlines.
• Possess a valid Driver’s License.

Responsibilities

• Maintain and grow the HVAC market; provide advice, technical product information, recommendations, and installation & service support.
• Identify customer needs and promote and sell HVAC products to meet Profit Centre sales objectives.
• Demonstrate comprehensive knowledge of HVAC products and their applications.
• Support customer inquiries with technical guidance on HVAC products and installations.
• Interpret engineer drawings and work with project engineers to complete take-offs/spec conversions and bid package proposals.
• Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets.
• Troubleshoot and help create solutions for customers when problems arise.
• Build and sustain effective relationships with vendors and support day-to-day Profit Centre operations.
• Examine market opportunities and identify new potential customers.
• Provide recommendations on new products, services, and market trends to customers and Profit Centre Team.
• Participate in trade shows, training, and vendor product meetings to stay up to date on product knowledge, rebates, and offerings.
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre.
• Perform other tasks as requested by the Profit Centre Manager.

Skills

Customer service

Communication

Problem solving

Relationship building

Time management

Attention to detail

Teamwork

Independent work

Integrity

Education

College/University degree asset

Tools

Order processing software

Job description

Independent Supply Company (ISC) is a premier Canadian wholesale supplier of Heating, Ventilation, Air Conditioning & Refrigeration products. As part of EMCO Corporation, ISC subscribes to strong core values that impact our decisions and actions on a daily basis. Our decentralized business model fosters an entrepreneurial atmosphere, where we are empowered to make decisions at the local level which makes Independent Supply an exciting place to work! We are interested in who you are, what you value and will invest in helping you grow both as an individual and as part of our team.
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As an HVAC Technical Specialist, you will be responsible for maintaining and growing the heating, ventilation, and air conditioning market. Your goal is to provide the highest level of customer service by providing advice, technical product information, recommendations, and installation & service support. In addition, you will work to identify customer needs as well as promote and sell existing and new HVAC products to meet Profit Centre sales objectives.

Additional duties will include:

• Demonstrate comprehensive knowledge of HVAC products and their applications
• Support customer inquiries with technical guidance on HVAC products and installations
• Interpret engineer drawings and work with project engineers to complete take-offs/spec conversions and bid package proposals for bid-spec projects.
• Provide quotations, technical support, and literature to customers to maintain strong relationships and help meet sales targets
• Troubleshoot and help create solutions for customers when problems arise
• Build and sustain effective working relationships with vendors
• Support in day-to-day operations at the Profit Centre
• Examine market opportunities and identify new potential customers
• Provide recommendations on new products, services, and market trends to customers and Profit Centre Team
• Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• College and/or University degree an asset
• Outstanding customer service, communication, and problem-solving skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to learn and operate the applicable software system used to process orders
• Experience working in a fast-paced environment with a strong attention to detail
• Possess a strong work ethic and a high standard of integrity
• Ability to work well independently and in a team setting
• Excellent time management and organizational skills with the ability to meet tight deadlines
• Possess a valid Driver’s License

Preferred Skills:

• Previous experience with or knowledge of HVAC-R products sold at the Profit Centre
• Mechanical engineering/ building science backgrounds, and/or hands-on experience
• Previous experience with or knowledge of air source/ground source/water source/heat pumps, ERV's/HRV's, hydronics, commercial ventilation, VRF systems, or refrigeration systems.
• Experience using excel for data manipulation and preparing reports.
• Having any of the following certifications is considered an asset: BCIN, HRAI HVAC design certifications, LEED, CEA, CRE, CEM, CET, CMVP, P. Eng
• Experience using HVAC design software

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

What Emco Corporation Offers You:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.