HVAC Services Dispatcher/Scheduler (ETS)

AXIATA DIGITAL ADVERTISING SDN BHD; Mississauga; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Pension plan

Health benefits

Generous time off

Job summary

Evaporative Tower Service Inc. in Mississauga, ON is seeking an HVAC Dispatcher / Service Scheduler to coordinate technicians, customers, and schedules.

You will ensure service readiness and support both service and maintenance operations while delivering a positive customer experience. The role requires 3+ years of dispatching or scheduling experience, HVAC preferred, and proficiency with ServiceBox and Microsoft Excel.

Qualifications

• 3+ years of dispatching or scheduling experience, HVAC preferred.
• Experience using a CRM or service management platform; ServiceBox is a plus.
• Strong organizational and time-management skills with attention to detail and process discipline.

Responsibilities

• Schedule and dispatch technicians for service calls, maintenance visits, and emergency repairs.
• Optimize daily routes and technician schedules based on priorities and availability.
• Confirm customer and site readiness before dispatch.
• Serve as the primary communication link between technicians, customers, and management.
• Provide technicians with job details, service history, materials lists, and customer instructions.
• Coordinate required parts and materials before jobs are dispatched.
• Track job status and completion updates in dispatch systems.
• Manage maintenance agreement scheduling and timelines.
• Answer incoming calls and respond to customer inquiries promptly.
• Prepare work orders and time entries in ServiceBox and complete related admin tasks.
• Review technician timesheets against schedules and validate travel time submissions.
• Generate reports on technician utilization and service volume.

Skills

Dispatching

CRM experience

Excel

Tools

ServiceBox

Job description

Our People Are Growing our Business

At GLP Canada, our people are at the heart of our success. We provide the tools, support, resources, and opportunities you need to do your best work, grow your career, and make a meaningful impact. Join a team that values collaboration, initiative, and the drive to achieve more together.

HVAC Dispatcher / Service Scheduler

Company: Evaporative Tower Service Inc. Location: Mississauga, ON Reports To: Service Manager Employment Type: Full-Time, On-Site Hours: 6:00 AM–4:00 PM operating hours; 8 hours per day, with some flexibility required Salary: $55,000–$65,000 starting salary, plus discretionary bonus based on experience

About the Role

The HVAC Dispatcher / Service Scheduler is at the center of our daily service operations, coordinating technicians, customers, schedules, and materials to keep work moving efficiently. This role plays an important part in ensuring service readiness, supporting both service and maintenance operations, and delivering a positive customer experience. Working closely with field teams, the parts department, and management, you’ll help keep our operations organized, responsive, and running smoothly.

What Will You Do?

• Schedule and dispatch technicians for service calls, maintenance visits, and emergency repairs.


• Optimize daily routes and technician schedules based on priorities, technician availability, and emergency requirements.


• Confirm customer and site readiness before dispatch.


• Serve as the primary communication link between technicians, customers, and management.


• Provide technicians with job details, service history, materials lists, and customer-specific instructions.


• Coordinate required parts and materials before jobs are dispatched.


• Track job status and completion updates in dispatch systems.


• Manage maintenance agreement scheduling and completion timelines.


• Answer incoming calls and respond to customer inquiries professionally and promptly.


• Prepare work orders and time entries in ServiceBox and complete related administrative tasks.


• Review technician timesheets against schedules and validate travel time submissions.


• Generate reports related to technician utilization, service volume, and maintenance completion.


• Collaborate with the Parts Department and coordinate return visits when required.


• Apply company policies and processes related to travel time, shop visits, and scheduling consistency.

What Do You Bring?

• 3+ years of dispatching or scheduling experience, preferably in a trades or maintenance service environment; HVAC experience is preferred.


• Experience managing work orders and administrative tasks using a CRM or service management platform; experience with ServiceBox, our service management system, is an asset.


• Strong organizational and time management skills, with excellent attention to detail and process discipline.


• Strong problem-solving and decision-making skills, with the ability to adapt quickly to changing priorities.


• Excellent verbal, written, and interpersonal communication skills, with the ability to build credibility and influence others.


• Customer-first, people-centric approach with a strong focus on delivering a positive service experience.


• Ability to multitask, stay organized, and remain calm under pressure and high call volumes.


• Strong proficiency with Microsoft Office, particularly Excel.


• Working knowledge of HVAC terminology and service workflows is an asset.


• Collaborative team player who communicates effectively across field, service, parts, and management teams.


• Tech-savvy and comfortable learning new systems and processes with minimal guidance.

What Do We Offer?

• The tools, resources, and support to succeed, along with opportunities to learn, develop, and grow your career with GLP.


• Competitive compensation with opportunities to grow.


• Consistent work with a stable and predictable schedule.


• A diverse, inclusive, and collaborative team culture.


• Perks and recognition for high-performing team members.


• Pension plan, health benefits, and generous time off.

How You’ll Make an Impact

You’ll play a key role in keeping our service operations running smoothly, helping our technicians stay productive, our customers stay informed, and our jobs stay on track from dispatch through completion.

Why Evaporative Tower Service Inc.?

For over 65 years, GLP Canada, including Evaporative Tower Service Inc., has grown alongside the HVAC industry, bringing together trusted companies, brands, and expertise to deliver solutions across Canada and North America. Our work supports commercial, industrial, institutional, healthcare, and public-sector environments, helping keep the spaces people rely on operating comfortably and efficiently. When you join Evaporated Tower Service Inc., you become part of the GLP group of companies and a team committed to quality solutions and service.

This is a new position and is open only to candidates who are legally authorized to work in Canada.

We do not use AI to screen, assess, or select candidates. Every application is individually reviewed by our Talent Acquisition team. We post opportunities on third-party platforms, including Indeed, which may use AI as part of their recruiting tools. For more information, visit How Indeed Uses AI: Employer Tools and Responsible Use

We are committed to equal opportunity and fostering an inclusive, accessible workplace. We welcome candidates of all backgrounds, including persons with disabilities. Accommodations are available upon request throughout the selection process.

We’re growing and always looking for talented people to join our team. Explore more opportunities across the GLP group of companies on our Careers at GLP page.

Thank you for your interest in joining the GLP Group of Companies.