HVAC Service Manager

Stoakley-Stewart Consultants Ltd.; Mississauga; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Dental care

Paid time off

Profit sharing

Disability insurance

Life insurance

On-site parking

Job summary

The Service Manager at Stoakley‑Stewart Consultants Ltd. will oversee daily HVAC/R service operations for commercial and industrial facilities, ensuring safe, efficient work and high client satisfaction.

You will lead technicians, optimize dispatch, drive field productivity, and help grow preventative maintenance contracts while maintaining strong client relationships and accurate job costing.

Qualifications

• 5+ years of commercial or industrial HVAC service experience.
• Experience leading, supervising, mentoring, or coordinating technicians
• A practical understanding of service operations, dispatching, scheduling, field productivity, and billable efficiency
• Exposure to preventative maintenance programs, service contracts, repeat business, or client retention
• Experience reviewing service reports, supporting quotes, assessing job costs, or helping ensure work is completed profitably
• Background in commercial, construction, industrial, mechanical, or facilities-related service environments
• Experience with service management software would be considered an asset

Responsibilities

• Oversee daily service operations for a commercial/industrial HVAC/R team, ensuring technicians are scheduled effectively, jobs are completed safely, and clients receive dependable service.
• Guide and support field technicians and dispatch, monitor productivity and billable efficiency, review service reports, support quoting and job costing, and help ensure work is completed in line with safety and regulatory expectations.
• Grow the preventative maintenance contract base while maintaining strong relationships with existing clients and supporting repeat business.
• Move between office, field, customer conversations, and the numbers behind the work to drive better decisions day to day.

Skills

Lead technicians

Set expectations

Drive performance

Customer relationships

Safety-focused

Education

HVAC certifications

Tools

Service management software

Job description

Our client is a growing commercial and industrial HVAC/R service provider supporting facilities that depend on reliable climate control, preventative maintenance, responsive repairs, and practical mechanical solutions. Their work spans service, maintenance, installation, retrofits, controls, heating, cooling, refrigeration, and related mechanical systems across a range of commercial and industrial environments.

This is an organization with real demand behind it. They are not simply looking for someone to maintain the status quo. They are looking for a service leader who can strengthen the way the department operates, improve field productivity, deepen client relationships, and help grow the service business with discipline and accountability.

Compensation

• $90,000 to $120,000 base salary*
• Performance-based bonus earning potential with no ceiling
• Dental care
• Paid time off
• Profit sharing
• Disability insurance
• Life insurance
• On-site parking

*The stated compensation range reflects the full scope of the role as currently structured and is provided in accordance with pay transparency requirements. Offers are determined based on relevant experience, demonstrated skills, internal equity, and alignment with the role’s requirements. The upper end of the range is typically reserved for candidates who fully meet all requirements and qualifications outlined in this posting and the official job description.

The Opportunity

This is a strong opportunity for either an experienced HVAC Service Manager or a high-potential senior technician or supervisor who is ready to move into management.

The role sits at the centre of service performance. You will influence technician productivity, dispatch effectiveness, client satisfaction, preventative maintenance growth, job costing, quoting, safety, and day-to-day field execution. For a proven Service Manager, this is a chance to take ownership of a service division with room to grow. For a senior technician or supervisor stepping up, the company is prepared to support a structured transition into full-service management over approximately 6 to 12 months.

The right person will bring more than technical HVAC knowledge. They will bring judgment, follow-through, leadership presence, customer awareness, and a practical understanding of how profitable service work gets planned, scheduled, delivered, documented, and improved.

Position Description

The Service Manager will oversee daily service operations for a commercial and industrial HVAC/R team, ensuring technicians are scheduled effectively, jobs are completed safely, and clients receive dependable service.

This person will guide and support field technicians and dispatch, monitor productivity and billable efficiency, review service reports, support quoting and job costing, and help ensure work is completed in line with safety and regulatory expectations. A key part of the role will be growing the preventative maintenance contract base while maintaining strong relationships with existing clients and supporting repeat business.

The position requires someone who can move comfortably between the office, the field, the customer conversation, and the numbers behind the work. You will need to understand what is happening technically, operationally, and commercially, then help the team make better decisions day to day.

Experience

• 5+ years of commercial or industrial HVAC service experience
• Experience leading, supervising, mentoring, or coordinating technicians
• A practical understanding of service operations, dispatching, scheduling, field productivity, and billable efficiency
• Exposure to preventative maintenance programs, service contracts, repeat business, or client retention
• Experience reviewing service reports, supporting quotes, assessing job costs, or helping ensure work is completed profitably
• Background in commercial, construction, industrial, mechanical, or facilities-related service environments
• Experience with service management software would be considered an asset

Qualifications

• Strong knowledge of commercial and industrial HVAC/R service work
• Ability to lead technicians, set expectations, follow up, and drive performance
• Strong communication skills with technicians, dispatch, customers, and internal stakeholders
• Customer service mindset with the ability to build trust and support long-term relationships
• Knowledge of mechanical systems, schematics, boilers, plumbing, welding, or related equipment would be valuable
• Ability to read technical schematics, drawings, or blueprints
• Safety-focused approach to service work, field execution, and compliance
• Practical problem-solving skills, especially when priorities shift or field issues arise
• Relevant HVAC or mechanical certifications or licences would be preferred

Education

Relevant HVAC, refrigeration, mechanical, or trades training would be preferred. Equivalent hands‑on commercial or industrial HVAC/R service experience will also be considered.

Additional Information

• Job ID: 10577
• Job Type: On-Site, Permanent, Full-Time
• Job Categories: Manufacturing/Production/Operations
• Manages Others: Yes
• Required Travel: No
• Relocation Assistance: No

In accordance with Canadian laws, it is the policy of Stoakley‑Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability, etc.