HVAC Service Operations Manager

Alloy Enterprises; Mount Pearl; On-site; CAD 99,000 - 149,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation

Comprehensive benefits from day one

Extensive training and development

Collaborative team environment

Zero Harm safety program

Company vehicle

Employee discount programs (The Loop)

Company culture and growth

Job summary

Johnson Controls is seeking a Service Manager in Canada to lead service account activities, drive Labor and Materials growth, and optimize profitability. You will manage customer relationships, oversee staff development, and ensure safety program compliance across the team.

The role requires technical HVAC/building controls experience, strong leadership, and solid financial and operational skills. A competitive benefits package accompanies the position, with a company vehicle provided where

Qualifications

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS Office products and basic Windows environment.

Responsibilities

• Lead service customer account leadership, including Labor and Material growth and execution of the Service business; drive profitability and productivity.
• Manage customer relationship development and satisfaction and oversee employee development and safety program compliance.
• Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and L&M work.
• Drive L&M growth through Technicians and Team Leads and lead warranty-related execution.
• Budgeting, forecasting, accounts payables/receivables and staffing levels for service team.
• Oversee recruitment, training, performance reviews and daily operations of the service delivery team.

Skills

Team leadership

Customer service

Communication

Prioritization & scheduling

Financial accounting

MS Office

HVAC knowledge

Education

Technical school HVAC/building controls

Tools

Windows environment

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What we offer

• Competitive pay
• Paid vacation
• Comprehensive benefits package including , medical, dental, and vision care – Available day one
• Extensive product and on the job/cross training opportunities With outstanding internal resources
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Company vehicle
• JCI Employee discount programs (The Loop by Perk Spot)
• Check us Out: A Day in the Life of the Building of the Future

What you will do

Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base. Drives profitability and productivity of the team. Manages customer relationship development and satisfaction. Responsible for employee development and retention and for safety program compliance.

How you will do it

• Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.
• Drives L&M growth through Technicians and Team Leads.
• Leads the execution efforts of assigned Service business to include warranty-related customer issues.
• Responsible for procuring and mainlining fleet and tools inventory.
• Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.
• Reviews and approves all L&M quotations.
• Responsible for budgeting, forecasting, accounts payables/receivables.
• Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.
• Responsible for safety performance and program compliance.

What we look for Required

• Technical school training or equivalent experience in the HVAC or building controls industry.
• Three or more years of management experience in a similar service deliverable environment.
• Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.
• Strong interpersonal, customer service, negotiating skills.
• Demonstrated competence in writing and verbal communication skills.
• Basic financial accounting experience.
• Demonstrated proficiency in MS office products and basic Windows environment.

Preferred

• Diploma in Electronic or Mechanical Systems.
• Two years prior experience in the HVAC or building controls industry.
• Five plus years in a service management role directing a similar service deliverable team

HIRING SALARY RANGE: $99,300 - 149,000$ (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us,

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.