HVAC Service Manager

DIABSOLUT INC.; Dartmouth; On-site; CAD 80,000 - 105,000; Full time

Job summary

Atlantica in Dartmouth, Nova Scotia is seeking an experienced HVAC Service Manager to lead our service operations and support technicians while maintaining strong customer relationships. You will oversee daily service operations, dispatch activities, site visits for progress monitoring, and technical support as needed.

A strong focus on safety, quality, and client satisfaction is essential for success in this role. This is a permanent, full-time position with a 37.5-hour work week (Mon-Fri).

Qualifications

• Post-secondary technical diploma, degree or relevant technical/industrial work experience.
• Five+ years of supervisory experience in HVAC or mechanical services.
• Experience preparing estimates, quotations and service proposals.
• Ability to read and interpret drawings and blueprint specifications.

Responsibilities

• Lead and support HVAC service technicians and service department staff to ensure safe, productive, and quality performance.
• Manage daily service operations and oversee dispatch activities.
• Visit job sites regularly to monitor progress, ensure quality, and provide technical support.
• Coordinate material procurement and inventory for scheduled work.
• Prepare quotations and proposals for service-related opportunities.
• Assist Business Development with customer meetings and site visits.

Skills

Supervisory experience

Leadership

Safety culture

Customer relations

Communication

Time management

Problem-solving

Organizational skills

Education

Post-secondary technical diploma or degree

Job description

Atlantica is seeking an experienced and motivated HVAC Service Manager to lead our service operations team in Dartmouth, Nova Scotia. The HVAC Service Manager is responsible for overseeing service delivery and supporting technicians in the field, while developing and maintaining strong customer relationships.

About Us:

Based in Halifax since 1966, Atlantica, a member of the Cahill Group, is one of the largest mechanical and electrical contractors in the Maritimes. Equipped with leading-edge technologies, Atlantica’s highly skilled workforce executes a wide range of mechanical and electrical construction projects from design and fabrication to fire protection and maintenance services throughout a building’s life cycle to provide customized solutions to our clients.

Responsibilities:

Reporting to the Director of Operations and working in an exciting and collaborative environment, you will:

• Lead and support HVAC service technicians and service department staff, to ensure safe, productive and quality performance.
• Manage daily service operations and oversee dispatch activities.
• Visit job sites regularly to monitor progress, ensure quality standards are met, and provide technical support when necessary.
• Support technicians in resolving technical and operational issues.
• Serve as a secondary point of contact for customer inquiries and concerns.
• Build and maintain strong client relationships that promote long-term customer retention and business growth.
• Review technicians service reports and related documentation for accuracy.
• Coordinate material procurement and inventory requirements for scheduled work.
• Promote safe work practices and maintain a strong safety culture by ensuring compliance with all applicable safety regulations, industry standards, and company policies.
• Review and approve maintenance agreements, service proposals prepared by the Business Development team.
• Prepare quotations, estimates and proposals for service-related project opportunities.
• Assist the Business Development team with customer meetings, site visits, project assessments, and contract discussions.

Who are we looking for?

Education & Experience

• Post-secondary technical diploma, degree or relevant technical/industrial work experience
• Five of more year relevant experience in supervisory role within HVAC or mechanical services industry
• Experience preparing estimates, quotations and service proposals.
• Ability to read and interpret drawings and blueprint specifications.
• Experience working with unionized trades in construction industry would be considered an asset.

About you:

• Strong focus on safety, quality and customer satisfaction
• Positive and collaborative leadership style
• Strong organizational and time management with the ability to meet tight deadlines
• Exceptional communication and interpersonal skills
• Strong analytical and problem-solving skills
• Valid Driver's license and ability to travel to customer sites as required.
• Permanent, Full Time
• 37.5 hours per week
• Monday to Friday

The Cahill Group embraces a culture of belonging in the workplace. We believe that a diverse and inclusive culture creates a work environment that is supportive, engaging, challenging, and innovative while enabling our employees to be collaborative, positive, and creative to reach our full potential. The Cahill Group is an equal opportunity organization and welcomes applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the recruitment process, please let us know.