HVAC Service Manager

The Cahill Group; Dartmouth; On-site; CAD 75,000 - 105,000; Full time

Job summary

Atlantica, part of The Cahill Group, is seeking an experienced HVAC Service Manager to lead our service operations team in Dartmouth, Nova Scotia. You will oversee service delivery, support field technicians, and foster strong customer relationships.

Reporting to the Director of Operations, you will manage daily operations, dispatch, site visits, safety, and collaboration with the Business Development team on proposals and contracts.

Qualifications

• Post-secondary technical diploma or degree in HVAC or related field.
• Five or more years in a supervisory role within HVAC or mechanical services.
• Experience preparing estimates, quotations and service proposals.
• Ability to read and interpret drawings and blueprint specifications.
• Experience with unionized trades is an asset.

Responsibilities

• Lead and support HVAC service technicians and service department staff to ensure safety, productive and quality performance.
• Manage daily service operations and oversee dispatch activities.
• Visit job sites regularly to monitor progress, ensure quality standards, and provide technical support.
• Support technicians in resolving technical and operational issues.
• Serve as secondary point of contact for customer inquiries and concerns.
• Build and maintain strong client relationships that promote long-term customer retention and business growth.
• Review technicians service reports and related documentation for accuracy.
• Coordinate material procurement and inventory requirements for scheduled work.
• Promote safe work practices and maintain a strong safety culture by ensuring compliance with all applicable safety regulations, industry standards, and company policies.
• Review and approve maintenance agreements, service proposals prepared by the Business Development team.
• Prepare quotations, estimates and proposals for service-related project opportunities.
• Assist the Business Development team with customer meetings, site visits, project assessments, and contract discussions.

Skills

Leadership

Communication

Time management

Problem solving

Safety compliance

Customer service

Education

Post-secondary technical diploma/degree

Job description

Dartmouth, Nova Scotia

Atlantica is seeking an experienced and motivated HVAC Service Manager to lead our service operations team in Dartmouth, Nova Scotia. The HVAC Service Manager is responsible for overseeing service delivery and supporting technicians in the field, while developing and maintaining strong customer relationships.

About Us

Based in Halifax since 1966, Atlantica, a member of the Cahill Group, is one of the largest mechanical and electrical contractors in the Maritimes. Equipped with leading-edge technologies, Atlantica’s highly skilled workforce executes a wide range of mechanical and electrical construction projects from design and fabrication to fire protection and maintenance services throughout a building’s life cycle to provide customized solutions to our clients.

Responsibilities

Reporting to the Director of Operations and working in an exciting and collaborative environment, you will:

• Lead and support HVAC service technicians and service department staff, to ensure safe, productive and quality performance.
• Manage daily service operations and oversee dispatch activities.
• Visit job sites regularly to monitor progress, ensure quality standards are met, and provide technical support when necessary.
• Support technicians in resolving technical and operational issues.
• Serve as a secondary point of contact for customer inquiries and concerns.
• Build and maintain strong client relationships that promote long-term customer retention and business growth.
• Review technicians service reports and related documentation for accuracy.
• Coordinate material procurement and inventory requirements for scheduled work.
• Promote safe work practices and maintain a strong safety culture by ensuring compliance with all applicable safety regulations, industry standards, and company policies.
• Review and approve maintenance agreements, service proposals prepared by the Business Development team.
• Prepare quotations, estimates and proposals for service-related project opportunities.
• Assist the Business Development team with customer meetings, site visits, project assessments, and contract discussions.

Who are we looking for?

Education & Experience

• Post‑secondary technical diploma, degree or relevant technical/industrial work experience
• Five of more year relevant experience in supervisory role within HVAC or mechanical services industry
• Experience preparing estimates, quotations and service proposals.
• Ability to read and interpret drawings and blueprint specifications.
• Experience working with unionized trades in construction industry would be considered an asset.

About You

• Strong focus on safety, quality and customer satisfaction
• Positive and collaborative leadership style
• Strong organizational and time management with the ability to meet tight deadlines
• Exceptional communication and interpersonal skills
• Strong analytical and problem‑solving skills
• Valid Driver's license and ability to travel to customer sites as required.

Job Details

• Permanent, Full Time
• 37.5 hours per week
• Monday to Friday

The Cahill Group embraces a culture of belonging in the workplace. We believe that a diverse and inclusive culture creates a work environment that is supportive, engaging, challenging, and innovative while enabling our employees to be collaborative, positive, and creative to reach our full potential. The Cahill Group is an equal opportunity organization and welcomes applications from 2SLGBTQ+, Black, Indigenous, and People of Colour (BIPOC), women, newcomers to Canada, and people with disabilities. If you require any accommodation in the recruitment process, please let us know.

Location Dartmouth, Nova Scotia