HVAC Install Operations Lead

Reliance Home Comfort; London; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Tools provided

Bonuses

Tuition support

Stable schedule

Diversity & inclusion

Presidents Club trip

Job summary

Reliance Home Comfort is seeking an experienced HVAC Install Manager in London, Ontario to lead field operations and drive service excellence. You will collaborate with local managers to plan budgets, forecast staffing, and ensure frontline teams meet performance targets.

Join a growing company committed to growth, performance, and customer satisfaction. The role offers a stable schedule, training and development, and opportunities for advancement within Canada’s largest home comfort provider.

Qualifications

• 3-5 years of progressive experience overseeing a field operations team.
• Knowledge and technical experience within the HVAC and/or water heater industry is required.
• Gas Fitter 2 or 313D license would be an asset.
• Sales experience and a demonstrated ability to meet sales quotas would be an asset.

Responsibilities

• Collaborate with the all local Manager(s) to plan, budget and deliver on P & L targets
• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments
• Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis
• Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth
• Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives
• Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.
• Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to Reliance's strategy and goals.
• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews
• Partner and collaborate with other stakeholders to continually improve team performance
• Drive 'destination of choice' for team members, customers and 3rd party partners by setting a standard of service excellence
• Deliver prompt and efficient resolution to customer inquiries/complaints
• Ensure exceeding install gross margin

Skills

HVAC knowledge

Team management

Communication

Negotiation

Sales experience

Gas Fitter license

Union environment experience

Problem solving

Job description

Reliance Home Comfort is seeking an experienced HVAC Install Manager in London, Ontario to lead field operations and drive service excellence. You will collaborate with local managers to plan budgets, forecast staffing, and ensure frontline teams meet performance targets.

Join a growing company committed to growth, performance, and customer satisfaction. The role offers a stable schedule, training and development, and opportunities for advancement within Canada’s largest home comfort provider.