HVAC Customer Care Specialist - Solve & Support

Go Lime Inc.; Toronto; On-site; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Supportive work environment

Opportunities for career growth

Development in customer service and logistics

Job summary

A leading energy solutions company in Toronto is seeking an Entry-level Customer Care Representative to join their HVAC team. In this role, you'll support customer care operations by processing orders and addressing customer inquiries with empathy. You must excel in communication and problem-solving, showing a positive attitude under pressure. Join a workplace that emphasizes sustainability and where every contribution counts.

Qualifications

• Entry-level position ideal for someone with a passion for customer service.
• Must be available to work different shifts as required by the business.

Responsibilities

• Handle end-to-end order processes.
• Communicate with customers via phone, email, and chat.
• Solve problems with a positive attitude.
• Spot trends and help address potential issues.
• Collaborate with team members to fulfill customer needs.

Skills

Excellent communication skills

Strong judgement & problem solving

Team player

Ability to work well under pressure

Fast learner and detail oriented

Open-minded

Tools

Talkdesk

Zoho CRM

Job description

A leading energy solutions company in Toronto is seeking an Entry-level Customer Care Representative to join their HVAC team. In this role, you'll support customer care operations by processing orders and addressing customer inquiries with empathy. You must excel in communication and problem-solving, showing a positive attitude under pressure. Join a workplace that emphasizes sustainability and where every contribution counts.