Human Resources Support Representative

Queen's Student Alumni Association; Kingston; Hybrid; CAD 50,000 - 62,000; Full time

Job summary

An established industry player is seeking a Human Resources Support Representative to join their Client Service team. This role is pivotal in promoting collaboration and open communication while assisting with payroll, recruitment, and compliance. The ideal candidate will have a strong background in HR practices, excellent communication skills, and a client-focused approach. You'll be responsible for resolving HR inquiries, supporting recruitment processes, and managing HR systems. This is a fantastic opportunity to contribute to a dynamic team and make a meaningful impact in a supportive work environment.

Qualifications

• 1-3 years HR generalist experience, preferably in a unionized environment.
• Knowledge of employment laws and university policies.

Responsibilities

• Respond to HR inquiries, providing advice on policies and legislation.
• Assist with recruitment processes, including job postings and resume screening.
• Manage HR PeopleSoft data and troubleshoot payroll issues.

Skills

Team collaboration

Effective communication

Client-focused service orientation

Conflict resolution skills

Organizational skills

Analytical problem-solving

Education

Post-secondary degree/diploma in HR, Business, or related field

Tools

PeopleSoft

Job description

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Competition Number: J0425-0734

Position Title: Human Resources Support Representative

Position Number (Final): 00501630

Employee Group: Support Staff

Job Category: Administrative

Department or Area: Human Resources

Location: Kingston, Ontario, Canada (Hybrid)

Salary: $50,578.00 - $61,680.00/Year

Grade: 06 Review Salary Information Here

Hours per Week: 35

Job Type: Term

Shift: 7 Monday - Friday

Number Of Positions: 1

Date Posted: April 30, 2025

Closing Date: May 21, 2025

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COVID 19 On-Campus Requirements

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to declare their COVID-19 vaccination status and provide proof that they were fully vaccinated or had an approved accommodation to engage in in-person University activities. These requirements were suspended effective May 1, 2022, but the University may reinstate them at any point.

About Queen's University

Queen’s University is a Canadian research-intensive university offering a transformative student learning experience. We provide diverse employment opportunities across research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and more.

We are committed to employment equity and diversity and welcome applications from individuals across various equity-seeking groups.

Come work with us!

Job Summary

The Human Resources Support Representative (HRSR) is part of the Client Service team (CST), promoting collaboration, open communication, accountability, and partnership. The HRSR assists with payroll, recruitment, training, compliance, benefits, and compensation, ensuring client issues are resolved per university policies and collective agreements.

Key Responsibilities

• Respond to HR inquiries, providing advice on policies, legislation, and collective agreements related to pay, benefits, leaves, and HR systems.
• Resolve client queries or escalate to appropriate resources, tracking solutions to ensure resolution.
• Assist with recruitment processes, including job postings, candidate attraction strategies, and resume screening.
• Support new employee orientation, documentation, and record updates in HR systems.
• Manage HR PeopleSoft data, support decentralized hiring and time reporting, and troubleshoot payroll issues.
• Deliver HR PeopleSoft training and develop training content.
• Conduct benefit, leave, and UHIP meetings with clients.
• Perform payroll and data audits to ensure accuracy.
• Identify process issues and recommend improvements.
• Support HR projects and initiatives.
• Collaborate with HRMS on system issues and support other team members.
• Undertake additional duties as needed.

Qualifications

• Post-secondary degree/diploma in HR, Business, or related field.
• 1-3 years HR generalist experience, preferably in a unionized environment.
• CHRP designation is an asset.
• Proficiency in computer applications; familiarity with PeopleSoft is an asset.
• Knowledge of employment laws and university policies.
• Satisfactory criminal record check.

Skills

• Team collaboration, diversity promotion, and inclusive practices.
• Effective communication and interpersonal skills.
• Client-focused service orientation and conflict resolution skills.
• Strong organizational, time-management, and attention to detail.
• Flexibility, confidentiality, and analytical problem-solving abilities.
• Ability to deliver presentations and adapt to change.

Decision-Making

• Advise on HR program eligibility and policy interpretation.
• Make routine decisions, escalate complex issues, and recommend policy changes.
• Prioritize workload effectively.

Employment Equity and Accessibility Statement
The University encourages applications from all qualified individuals and supports accommodation requests during the recruitment process. Contact [e-mail] for assistance.