Human Resources Operations Specialist (9 Month Contract)

Holt Renfrew; Toronto; On-site; CAD 65,000 - 72,000; Full time

Benefits offered by this job

Employee discount

Benefits package

Pension matching

Incentives

Job summary

Holt Renfrew is seeking a Specialist, HR Operations & Systems for a 9-month contract in Toronto. You will maintain employee data in the HRIS, manage HR systems, and partner with Payroll, Audit, and Privacy to support People Team initiatives with confidentiality.

You will configure HRIS, manage HR Connect (Jira), create reports, and develop training resources. Strong communication, leadership, and a client-service mindset are essential, along with a passion for fashion and luxury retail.

Qualifications

• Post-secondary degree in a related field or equivalent work experience.
• 1–2 years of HRIS system experience (Workday experience preferred).
• Bilingual in English and French is considered an asset.
• Experience with issue-ticketing systems (Jira, ServiceNow, etc.).
• Demonstrated leadership and influencing skills with the ability to get things done.
• Excellent interpersonal skills; a team player who can be both a leader and an individual contributor.

Responsibilities

• Provide a high level of customer service to internal and external customers through workflow management and process advancement to meet business needs.
• Direct delivery of process updates and changes to HRBPs and designated client groups; plan for cyclical and long-term business needs.
• Support HRIS and coordinate configuration changes; testing and delivery across the Holt system.
• Manage and support the HR Connect tool (Jira) including training, dashboards, and system updates.
• Triage incoming requests, assign responsibilities and resources as required.
• Ensure data accuracy according to governance framework; perform data audits and modifications.
• Produce company-wide and ad hoc reports, contribute to executive dashboards and external reporting.
• Perform HRIS testing and training; create resources and training tools for employees.
• Identify opportunity areas to improve processes and maintain up-to-date procedural documentation.
• Respond to audit requests; collaborate with Internal Audit and implement changes.

Skills

HRIS experience

Workday experience

Jira/ServiceNow

Bilingual English/French

Leadership

Communication

Organizational skills

Microsoft Office

Education

Post-secondary degree in HR or related field

Tools

Jira

ServiceNow

Job description

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

The Specialist, HR Operations & Systems (9 Month Contract) has a focus on maintaining and optimizing HR processes, systems and procedures. The Specialist will provide extraordinary customer service to each employee by maintaining all employee data in the HRIS, systems administration and process execution; while also maintaining strong relationships with other departments across the organization.

This role partners with Payroll to support our stores in employee lifecycle changes, with Audit & Privacy to support People Team projects and reviews, and must maintain the confidentiality of the office of Human Resources at all times.

Specific responsibilities include the following:

• Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business.
• Direct delivery of process updates and changes to HRBPs and designated client groups where needed. Through partnership with the Human Resources Business Partners and other key stakeholders, proactively plan for cyclical and long-term business needs.
• Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business.
• Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates.
• Triage all incoming first level requests through HR Connect, assign responsibilities and resources, as required.
• Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed.
• Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada).
• Perform HRIS and other system testing and training, as required.
• Create and maintain resources and training tools for employees.
• Independently and proactively identify areas to improve existing business processes, and present recommendations using analysis and research to support. Prepare and keep up-to-date procedural documentation.
• Respond to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes.
• Other duties and projects, as assigned.

The ideal candidate:

• Post-secondary degree in a related field or equivalent work experience
• 1-2 years of HRIS System experience (Workday Experience preferred)
• Bilingual in English and French is considered an asset
• Experience with issue - ticketing system (Jira, Service Now etc.)
• Demonstrated leadership and influencing skills with the ability to get things done
• Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
• Confident and effective communication (written & verbal)
• Is adaptable and comfortable with ambiguity and change
• Highly service-oriented with exceptional organizational and follow up skills
• Passionate about fashion and luxury retailing
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

#SSCSJ

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range: $65,000.00 - $72,000.00 / 65.000,00$ - 72.000,00$ (per year / par an)

Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount.