Specialist, HR Operations & Systems (9 Month Contract)

Holt, Renfrew & Co.; Toronto; Hybrid; CAD 65,000 - 72,000; Full time

Benefits offered by this job

Employee discount

Pension matching

Comprehensive benefits

Job summary

Holt Renfrew seeks a Specialist, HR Operations & Systems for a 9-month contract based in Toronto. You will manage HR processes, maintain employee data in the HRIS, and support cross-functional stakeholders with system updates and reporting.

You will collaborate with Payroll, Audit & Privacy, and HRBPs, handling confidential information and delivering timely dashboards. English and French bilingualism is an asset; Jira experience is required.

Qualifications

• Post-secondary degree in a related field or equivalent work experience.
• 1-2 years of HRIS System experience (Workday Experience preferred).
• Bilingual in English and French is considered an asset.
• Experience with issue-ticketing systems (Jira, Service Now, etc.).
• Demonstrated leadership and strong communication and organizational skills.

Responsibilities

• Provide high level customer service to internal stakeholders through workflow management and process improvements.
• Deliver updates and changes to HRBPs and designated client groups.
• Plan for cyclical and long-term business needs with HR Partners and stakeholders.
• Support HRIS and configure changes across the Holt system; include testing and rollout.
• Manage and support HR Connect tool (Jira) including training, dashboard management, and system updates.
• Triage incoming requests through HR Connect, assign resources as required.
• Ensure data accuracy and governance across reports and dashboards including executive level views.
• Participate in audits, create and maintain procedural documentation, and respond to inquiries.

Skills

HRIS system experience

Process optimization

Customer service oriented

Bilingual English/French (asset)

Education

Post-secondary degree in related field

Tools

Jira

ServiceNow

Job description

## Specialist, HR Operations & Systems (9 Month Contract)Apply: 60 Bloor Street W, Toronto, ON: Full time: Posted Yesterday: R2000711267Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.The **Specialist, HR Operations & Systems (9 Month Contract)** has a focus on maintaining and optimizing HR processes, systems and procedures. The Specialist will provide extraordinary customer service to each employee by maintaining all employee data in the HRIS, systems administration and process execution; while also maintaining strong relationships with other departments across the organization. This role partners with Payroll to support our stores in employee lifecycle changes, with Audit & Privacy to support People Team projects and reviews, and must maintain the confidentiality of the office of Human Resources at all times. **Specific responsibilities include the following:*** Provide a high level of customer service to both internal and external customers through workflow management and continual process advancement to meet the changing needs of the business.* Direct delivery of process updates and changes to HRBPs and designated client groups where needed. Through partnership with the Human Resources Business Partners and other key stakeholders, proactively plan for cyclical and long-term business needs.* Support HRIS and partner with tenant-owner to configure small/medium scale configuration changes across the Holt system; including testing and delivery across the business.* Manage and support the use of the HR Connect tool (Jira) including training, dashboard management, user administration, and system updates.* Triage all incoming first level requests through HR Connect, assign responsibilities and resources, as required.* Ensure data is accurately recorded in line with business expectations and Corporate Architecture Governance Framework; including data audits and modifications, as needed.* Responsible for company-wide and ad hoc reports and design of regular monthly/quarterly reports, including inputs towards Executive-level dashboards, cross-functional reporting, and external reporting (including but not limited to Stats Canada).* Perform HRIS and other system testing and training, as required.* Create and maintain resources and training tools for employees.* Independently and proactively identify areas to improve existing business processes, and present recommendations using analysis and research to support. Prepare and keep up-to-date procedural documentation.* Respond to audit requests, as needed, including partnering with Internal Audit to respond to inquiries, and delivery of recommended changes and/or adjustments to processes.* Other duties and projects, as assigned. **The ideal candidate:*** Post-secondary degree in a related field or equivalent work experience* 1-2 years of HRIS System experience (Workday Experience preferred)* Bilingual in English and French is considered an asset* Experience with issue - ticketing system (Jira, Service Now etc.)* Demonstrated leadership and influencing skills with the ability to get things done* Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required* Confident and effective communication (written & verbal)* Is adaptable and comfortable with ambiguity and change* Highly service-oriented with exceptional organizational and follow up skills* Passionate about fashion and luxury retailing* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) **Hiring Reason**: backfilling existing vacancy #SSCSJ*Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email [e-mail] and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.*Hiring Range / Échelle salariale à l’embauche :$65,000.00 - $72,000.00 / 65.000,00$ - 72.000,00$ (per year / par an)Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, and our coveted employee discount. / La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement et notre très convoitée remise d'employé.