Human Resources Manager

PointsBet Canada; Toronto; On-site; CAD 80,000 - 105,000; Full time

Job summary

PointsBet Canada is seeking an HR Manager on a 12-month contract to support day-to-day people operations and the employee lifecycle. You will partner closely with our global People & Culture teams across Canada, Australia, and Japan to deliver on organizational priorities and ensure a high-quality employee experience.

You will drive the Employment Hero HRIS rollout, assist in opening the Alberta office, and support hiring, onboarding, and early team formation.

Qualifications

• 5+ years of experience in an HR Generalist or HR Manager capacity.
• Working knowledge of Ontario and/or Alberta employment legislation; experience in a regulated industry is an asset.
• Experience with HRIS platforms; familiarity with Employment Hero is a plus.
• Comfortable operating across time zones and collaborating with global stakeholders.

Responsibilities

• Lead day-to-day HR operations and support the employee lifecycle from onboarding to offboarding.
• Onboard, probation check-ins, internal moves, and role changes ensuring a consistent experience across regions.
• Prepare and maintain HR documentation in line with Ontario and Alberta employment standards.
• Track key people metrics (turnover, time-to-hire, headcount) to support data-informed decisions.
• Partner with People & Culture teams across Canada, Australia and Japan to align policies and processes.
• Contribute to cross-regional sessions, surfacing risks or opportunities for Canada and Alberta.

Skills

HR Generalist/HR Manager experience

Ontario/Alberta legislation knowledge

HRIS knowledge (Employment Hero)

Cross-regional collaboration

Tools

Employment Hero

Job description

We’re seeking an HR Manager to join the People & Culture team at PointsBet Canada on a 12-month contract, with strong potential to convert to a permanent, full-time role. This position is focused on day-to-day people operations supporting the employee lifecycle, resolving day-to-day HR queries, and keeping core people processes running smoothly while also partnering closely with our global People & Culture colleagues across Canada, Australia, and Japan to help deliver on broader organizational priorities. You’ll work closely with cross-regional stakeholders to ensure a consistent, high-quality employee experience.

ABOUT POINTSBET

PointsBet was originally founded in the sports wagering market of Australia. It has quickly become one of the fastest growing and most dynamic sportsbook and iGaming companies in the world. Since the launch of the regulated gaming market in Ontario, PointsBet Canada has been at the forefront of the industry with its leading sports betting products and casino experience, offering best-in-class entertainment with unmatched customer satisfaction.

We provide an opportunity for our people to work in an environment that is rewarding, fun, and challenging. Our proprietary sportsbook platform and our commitment to an in-house approach power unrivalled innovation and personalized experiences that our customers cannot get anywhere else.

Our partnerships with leading sports organizations, teams, and leagues provide both our customers and team members with the opportunity to experience first-hand the thrill of an overtime goal and a buzzer beater!

• Commercial Partner of the Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Argonauts
• Commercial Partner of ClubLink Canada
• Authorized Betting Operator of the National Basketball Association (NBA)
• Authorized Betting Operator of the Women’s National Basketball Association (WNBA)

There is no greater time than now to join the PointsBet People & Culture team. You are dedicated to supporting employees and building a great day-to-day workplace experience. You take pride in being reliable, detail-oriented, and people-focused, even when juggling competing priorities. You value clear communication, discretion, and fairness, and you enjoy working with colleagues across different regions and time zones.

WHAT YOU WILL OWN

Key Highlights of This Role

• Lead the implementation of our new HRIS system, Employment Hero, for PointsBet Canada from setup and data migration through to rollout and employee adoption.
• Assist in getting our new office space set up, supporting logistics and coordination as part of the broader move.
• Play a key role in building out the Alberta team, supporting hiring, onboarding, and early team formation as PointsBet launches in the Alberta market.

Daily People Operations

• Act as a first point of contact for employees on day-to-day HR queries from onboarding and benefits to policy interpretation and general people matters.
• Support the end-to-end employee lifecycle onboarding, probation check-ins, internal moves, and offboarding ensuring a consistent and positive experience at every stage.
• Prepare and maintain HR documentation, including offer letters, contracts, and role-change letters, in line with Ontario and Alberta employment standards.
• Track and report on key people metrics (e.g., turnover, time-to-hire, headcount) to support data-informed decision-making.
• Partner with People & Culture colleagues across Canada and Australia and Japan to align on shared frameworks, policies, and ways of working.
• Join and contribute to cross-regional working sessions, sharing local context and surfacing risks or opportunities specific to the Canadian and Alberta market.

Employee Relations & Compliance

• Support the resolution of day-to-day employee relations matters, escalating complex cases appropriately.
• Help ensure HR practices align with Ontario and Alberta employment legislation (ESA, Ontario Human Rights Code, AODA) and internal policy.
• Assist with maintaining job descriptions, organizational structure documentation, and related governance materials (e.g., compliance).

Culture & Engagement

• Support employee engagement initiatives, including ERG programming and internal communications that build community across the team.
• Help coordinate logistics and content for Town Halls, team events, and recognition programs.
• Contribute to engagement survey action planning, helping translate employee feedback into tangible improvements.

WHAT YOU BRING

Experience & Skills

• 5+ years of experience in an HR Generalist or HR Manager capacity, ideally within a dynamic, multi-jurisdictional, or global organization.
• Working knowledge of Ontario and/or Alberta employment legislation; experience in a regulated industry (iGaming, financial services, or similar) is an asset.
• Experience working with HRIS platforms; familiarity with Employment Hero is a plus.
• Comfortable operating across time zones and collaborating with global stakeholders.

Work Style & Reliability

• Highly organized, detail-oriented, and comfortable managing multiple priorities in a high-performing environment.
• Strong interpersonal and written communication skills, with the ability to build trust with employees at all levels.
• A proactive, solutions-oriented mindset with genuine care for people and culture.
• Self-motivated and able to work independently while contributing to a broader, cross-regional team.

CONTRACT TERM

• This is a 12-month contract position with strong potential to transition to a full-time, permanent role based on performance and business need.

WHY JOIN US?

PointsBet Canada is dedicated to a high-performance culture and ensuring our employees are set up to deliver their best. We offer a fun, dynamic work environment where emphasis is placed on our most important asset: our people. If you are driven and searching for a new opportunity that values people, creativity, opportunity, results, and a commitment to excellence, then this is where you want to be!

PointsBet Canada views responsible gambling as an ethical responsibility and an important part of a sustainable business model. We’re proud to be recognized as a socially responsible operator committed to integrating responsible gambling resources and tools throughout the entire player journey.

PointsBet Canada is an equal opportunity employer, committed to inclusion and diversity. PointsBet Canada does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability or any other basis forbidden under federal, provincial, or municipal law.

Accommodations are available on request for candidates taking part in all aspects of the recruitment process. If you require accommodation, or require recruitment documents in an alternative format, please contact us at can-hr [at] pointsbet [dot] com.

COMPENSATION

ARTIFICIAL INTELLIGENCE DISCLOSURE

PointsBet Canada uses artificial intelligence-enabled tools as part of its recruitment and hiring process. These tools may be used to support activities such as application screening and process efficiency. All hiring decisions are made by human reviewers.

VACANCY POSITION

This role has been created to strengthen day-to-day People & Culture delivery for PointsBet Canada while supporting closer integration with our global (Canada-Australia-MIXI) People teams. It offers broad HR generalist exposure with a clear pathway to a permanent role for the right candidate.