Human Resources Advisor

The Alcohol and Gaming Commission of Ontario; Toronto; On-site; CAD 77,000 - 91,000; Full time

Benefits offered by this job

Pension plan

Health coverage

Volunteer days

EAP

Job summary

The Alcohol and Gaming Commission of Ontario (AGCO) is seeking a Human Resources Advisor for a contract up to 18 months, in-office at Head Office in Toronto. You will support high-volume recruitment, advise on HR matters, and help develop HR policies in a fast-paced, matrixed environment.

Ideal candidates have 5+ years of HR experience, knowledge of ESA/AODA/Human Rights Code, and strong communication skills to collaborate with hiring managers and DI&A teams.

Qualifications

• Post-secondary education in Human Resources, Labour Relations, or a related field.
• Minimum five (5) years of progressive human resources experience.

Responsibilities

• Serve as a primary point of contact for clients, providing expert advice on HR matters.
• Support HRBP with consultations and strategic solutions.
• Lead high-level client meetings with insights and recommendations.
• Manage complex HR cases through resolution with confidentiality.
• Ensure recruitment activities comply with collective agreements and legislation.

Skills

HR advisory

Client advisory

Organizational communication

MS Office

Education

HR/Labour relations degree

Tools

MS Office Suite

HRIS

Job description

• Position Title: Human Resources Advisor


• Employment Type: Contract (up to 18 months), Full-Time


• Existing Vacancy: Yes


• Division/Branch: People & Culture Division / Human Resources Branch


• Application Deadline: August 21, 2026


• Pay Level: Level 8


• Pay Range: $77,234 to $90,867


• Work Location: Head Office, Toronto, ON; (In-Office)

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

What You Will Do (but Not Limited To)

• Serve as a primary point of contact for clients, providing expert advice and guidance on complex HR matters.


• Support the Sr. HRBP by conducting in-depth consultations with clients, offering strategic solutions and navigating them through intricate HR challenges with professionalism and expertise.


• Demonstrate subject matter expertise and fostering client empowerment on HR best practices, compliance, and relevant legislative updates


• Lead and facilitate high-level client meetings, offering insights, recommendations, and strategic direction to address organizational HR needs and challenges.


• Take ownership of complex HR cases, managing them through to resolution while building strong client relationships and rapport.


• Stay abreast of Employment Standards Act (ESA) requirements, industry trends, legal developments, and best practices in HR and employment legislation, actively participating in ongoing training and professional development initiatives.


• Adhere to internal protocols and procedures for managing and escalating cases as necessary, demonstrating sound judgment and discretion in handling sensitive HR matters.


• Contribute to the development, implementation, and maintenance of HR policies, programs, projects, and initiatives.


• Develop, document, and maintain Standard Operating Procedures (SOPs) related to assigned HR functions.


• Create and coordinate internal communications to support HR programs and initiatives.


• Provide general HR support and administration across multiple functional areas.


• Monitor and ensure job descriptions are current, accurately filed, and maintained in accordance with organizational standards.


• Respond to inquiries related to collective agreements, HR policies, procedures, and programs, ensuring consistency and equity.


• Work directly with hiring managers to deliver full-cycle recruitment for positions up to Senior Manager level, with back-up support for the Director-level roles.


• Ensure all recruitment activities comply with collective agreement provisions, HR policies, and applicable legislation, including the Human Rights Code and AODA.


• Develop and maintain talent pipelines to support current and future recruitment needs.


• Support the People Services Lead, in the development and execution of the organization’s recruitment strategy.


• Collaborate with the Diversity, Inclusion & Accessibility (DI&A) team to adopt and embed inclusive recruitment practices.


• Work with internal partners to ensure the HRIS supports efficient and effective talent acquisition processes.

You Have:

• Post-secondary education in Human Resources, Labour Relations, or a related field.


• Minimum five (5) years of progressive human resources experience, including:
  
  
  
  • High volume full cycle recruitment (technical and non-technical roles)
  
  
  • HR operations and administration
  
  
  • Labour relations in a unionized environment
  
  
  • Exposure to Total Rewards and HRIS
  
  
  • Demonstrated experience administering and interpreting a collective agreement.
  
  
  • Experience using Applicant Tracking Systems.
  
  
  • In depth knowledge of HR best practices, principles, policies, and procedures.
  
  
  • Strong understanding of employment and labour legislation, including ESA, AODA, OHS, and the Human Rights Code.
  
  
  • Excellent organizational skills with the ability to manage competing priorities and deadlines in a fast paced, matrixed environment.
  
  
  • Strong written and verbal communication skills, with the ability to provide clear advice and prepare professional correspondence.
  
  
  • Sound judgment, strong problem-solving abilities, and effective decision-making skills.
  
  
  • High level of discretion, professionalism, and confidentiality.
  
  
  • Ability to work independently and collaboratively under pressure.
  
  
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Visio).
  
  
  • Knowledge of conflict management principles and practices.
  
  
  • A self-starter with an enthusiasm for exceptional service delivery.
  
  
  • The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.
  
  
  
  

Nice to Have:

• Working toward CHRP or CHRL designation through HRPA is a strong asset.


• Dayforce and/or Oracle Fusion experience is preferred.

About The AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What We Offer

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.


• Defined benefit pension plans to secure your financial future.


• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.


• Well-being credits to support gym memberships, therapy, financial planning, and more.


• Employer-paid parental leave top-up.


• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.


• 24/7 confidential support through our Employee Assistance Program.


• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.

Please note that only applications submitted through the Applicant Tracking System will be accepted.

The AGCO is an inclusive and equal opportunity employer

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code.

Disability related accommodation during the recruitment process is available upon request. Persons with disabilities who require accommodation during the application process, or who need job postings in an alternative format, may email their request to [e-mail]. The subject line should read \"Accommodation in Application – [Position Title].\"

We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process. All applications will be reviewed and evaluated by our Human Resources team and hiring managers.