Human Resources & Labour Relations Generalist

Western Ottawa Community Resource Centre; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Vacation 4 weeks

Sick leave and float days

Health & dental benefits

HOOPP pension plan

Employee Assistance Program (EAP)

Community-focused workplace

Job summary

Western Ottawa Community Resource Centre seeks an HR & Labour Relations Generalist to deliver day-to-day HR services and support union negotiations. The role focuses on recruitment, onboarding, employee relations, and policy compliance within a community-focused organization.

The successful candidate will have 3–5 years in a unionized environment, strong communication, and solid HRIS skills, with a preference for bilingual capability and nonprofit experience.

Qualifications

• Diploma or Degree in Business Administration, Human Resources, Industrial Relations, or equivalent work experience.
• Designation as a CHRP/CHRL is an asset.
• 3–5 years of relevant experience in a unionized environment, preferably non-profit.
• Excellent communication and customer experience skills.
• Strong computer skills including word processing, spreadsheets, and HR software.

Responsibilities

• Provide confidential HR guidance to management and staff.
• Support collective bargaining efforts and interpretation of the collective agreement.
• Assist with recruitment, onboarding, and HR data administration.
• Maintain HRIS records, generate reports, and ensure compliance with policies.
• Contribute to policy development, training, and organizational planning.

Skills

Communication skills

Customer service

Relationship building

Teamwork

Attention to detail

HR software

Education

Diploma or Degree in Business Admin/HR/IR

CHRP/CHRL designation (asset)

Tools

Dayforce HRIS

Job description

POSITION SUMMARY:

Reporting to the Manager of Human Resources & Labour Relations, the Human Resources (HR) & Labour Relations (LR) Generalist collaborates to provide HR support to develop HR programs and initiatives and to deliver day-to-day HR services to attract, engage and retain a diverse and high-performing workforce of staff and managers.

Working in a unionized environment, the HR & LR Generalist provides advice and support to WOCRC stakeholders on all matters relating to negotiated agreements. This includes providing guidance, training and support to members of WOCRC on all matters relating to the unionized group including collective bargaining, collective agreement interpretation, application and compliance, grievances and arbitration.

POSITION DETAILS & BENEFITS

This is a full-time, permanent position working 35 hours per week, Monday to Friday, from 8:30 a.m. to 4:30 p.m., based onsite at our Main Administration Office located at 2 MacNeil Court.

We offer a competitive total rewards package, including:

• 4 weeks of vacation
• Sick leave, special leave and float days
• Comprehensive Health and Dental benefits
• Participation in the Healthcare of Ontario Pension Plan (HOOPP)
• Employee Assistance Program (EAP)
• Meaningful work in a collaborative, community-focused organization

AUTHORITY:

The HR & LR Relations Generalist is a subject matter expert for the purpose of Human Resources Policies, Guidelines and has the authority to:

• Provide expert and confidential advice to management and employees.
• Is a key contributor for collective bargaining.
• Participate in the development of organization wide strategies.
• Advise training and developmental plans in accordance with WOCRC policies.
• Provide advisory and administration services to managers on recruitment, evaluate performance, discipline, provides input on developmental plans and assists with terminating staff.
• Advises on total reward matters.
• Interprets and provides advice related to the collective agreement.
• Advises on leave requests.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Effectively answer queries from employees and managers in a timely and confidential manner, including first level queries on people policy, practices, processes and the collective agreement, escalating queries as required.
• Process various transactions in the HR Information System (HRIS) in an accurate and timely manner.
• Writing and posting employment ads, as well as maintaining the applicant tracking database.
• Reviewing, screening, and maintaining applications and resumes.
• Scheduling and participating in interviews, and conducting reference checks.
• Issue offer letters, contracts of employment and employment changes.
• Provide accurate data to various stakeholders for related activities in the employee lifecycle including those related to recruitment, onboarding, offboarding and training, pre-employment due diligence, and payroll to ensure processes run effectively.
• Administer the onboarding and orientation process to collect all data required for new employees, welcome new staff members to the organization and communicate first day instructions to newly hired employees.
• Enter employee data and administer changes to employee details on the HRIS accurately.
• Check and analyze data and provide reports to the internal stakeholders.
• Keep HR records and files up to date and upload documents to employee records: ensure the storage of all documentation complies with legislation and WOCRC policies.
• Responsible for retirement and benefits plans administration including enrolling new plan members, processing plan members changes, removing plan members, and answering general queries about the benefits plan and coverages.
• Assisting with providing research for policies, training, strategic planning, and other human resource issues.
• Keeps up to date with legislative requirements, such as Employment Standards Act, Labour Relations Act, Human Rights Code, Occupational Health and Safety Act, and the Pay Equity Act.
• Assist in the preparation of employee engagement events such as employee gatherings.
• Assist with providing compliance in all areas of human resources.
• Participates in the collective agreement negotiation employer team.
• Assist with additional projects, as assigned.
• Other duties as assigned by the Manager of HR & Labour Relations.

All WOCRC employees have some fundamental responsibilities that go beyond the confines of their occupations. These include:

• Ensuring that the commitment to diversity is understood and respected. This includes diversity of culture, language, faith expression, gender identity, sexual orientation, socio-economic resources and degrees of physical (dis)ability.
• Maintaining up-to-date professional skills and knowledge through formal and informal training.
• Compliance with all mandated legal/regulatory requirements related to working at WOCRC (Employment Standards Act, Occupational Health and Safety, standards of professional conduct).
• Maintaining awareness of and compliance with WOCRC policies and procedures.
• Maintaining awareness of and compliance with funder requirements, policies, procedures and regulations.
• Attending/chairing team and staff meetings as required.
• All other duties as assigned.

QUALIFICATIONS:

Education and Experience

• Diploma or Degree in Business Administration, Human Resources, Industrial Relations, or equivalent work experience in a related field.
• Designation as a Certified Human Resources Professional (CHRP, CHRL, etc.) is an asset.
• 3–5 years of relevant experience ideally working in a unionized environment, preferably in the non-for-profit sector.
• Excellent communication skills with high levels of customer experience.
• Demonstrated ability in the areas of general HR programs.
• Sound judgment and attention to details.
• Ability to build and foster relationships with management and employees.
• Promoter of teamwork.
• Excellent computer skills including word processing, spreadsheets, and HR software.

Language Competencies

• Ability to communicate fluently in English, spoken and written.
• Ability to communicate fluently in French, spoken and written, is strongly preferred.

Computer Competencies

• Microsoft Office – Intermediate to Advanced.
• Internet and website – Intermediate.
• Dayforce HRIS and/or database experience.