Manager, People Services & Culture

Altis; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

Altis is seeking an experienced HR leader to guide people services within a unionized non-profit. Reporting to the Executive Director, you’ll balance strategic leadership with hands-on delivery across recruitment, onboarding and employee relations, while partnering with union representatives and external partners.

You will foster an inclusive workplace, manage benefits and health and safety, and support grievance resolution and collective bargaining efforts in Ontario.

Qualifications

• 3+ years HR experience with a related university degree, or 5+ years with a related college diploma.
• Labour relations experience in a unionized environment.
• Experience in non-profit/healthcare/government or similar complex, people-focused settings.
• Strong knowledge of Ontario ESA, OLRA, OHSA, WSIA, Human Rights Code, Pay Equity Act.
• CHRP designation is considered an asset.
• Experience with benefits, HR programs, investigations, grievances, and labour relations.
• Strong communication, analytical, organizational, problem-solving, and confidentiality skills.

Responsibilities

• Lead core HR processes: recruitment, onboarding, performance management, attendance, and offboarding.
• Advise leaders on employee relations, collective agreement interpretation, management rights, and HR policies.
• Investigate workplace complaints and grievances; prepare responses, facilitate conflict resolution, and support collective bargaining.
• Oversee HR programs and systems, benefits administration, WSIB matters, return-to-work plans, and departmental SOPs.
• Champion an inclusive workplace culture through employee engagement, training, talent development, and organizational effectiveness initiatives.
• Support health and safety committees and coordinate required employee training.

Skills

HR management

Labour relations

Employee relations

Unionized environment

Communication skills

Analytical skills

Problem-solving

Confidentiality

Education

University degree in HR

College diploma in HR

Job description

Location: On-site, Ontario, with occasional travel between locations

Language: Strong written and spoken English communication skills

Background Check Requirement: Vulnerable Sector Check, Education Check, Criminal Record Check and professional references

About the Opportunity

This is an opportunity for an experienced HR professional to step into a hands-on leadership role within a mission-driven non-profit organization. Reporting to the Executive Director, you’ll provide leadership across people services, labour relations, employee experience, and workplace culture while supporting an organization focused on making a meaningful community impact.

You’ll work closely with leaders, employees, union representatives, and external partners to navigate complex people matters with care and professionalism. With one direct report, you’ll balance strategic guidance with day-to-day HR delivery, helping create a respectful, inclusive, and well-supported workplace.

What’s In It for You

You’ll join a collaborative environment where your HR expertise can have a visible impact on both employees and organizational effectiveness. This role offers broad exposure to labour relations, employee relations, HR programs, health and safety, benefits, and organizational initiatives within a unionized non-profit setting.

Your Responsibilities

• You’ll lead core HR processes, including recruitment, onboarding, performance management, attendance management, and offboarding.
• You’ll advise leaders on employee relations, collective agreement interpretation, management rights, and HR policies.
• You’ll investigate workplace complaints and grievances, prepare responses, facilitate conflict resolution, and support collective bargaining.
• You’ll oversee HR programs and systems, benefits administration, WSIB matters, return-to-work plans, and departmental SOPs.
• You’ll champion an inclusive workplace culture through employee engagement, training, talent development, and organizational effectiveness initiatives.
• You’ll support health and safety committees and coordinate required employee training.

Skills and Qualifications

• 3+ years of progressive HR experience with a related university degree, or 5+ years with a related college diploma.
• Demonstrated HR and labour relations experience within a unionized environment is required.
• Experience in a non-profit, healthcare, government, or similar complex, people-focused environment is strongly preferred.
• Strong knowledge of Ontario’s ESA, OLRA, OHSA, WSIA, Human Rights Code, and Pay Equity Act.
• CHRP designation is considered an asset.
• Experience with employee benefits, HR programs, workplace investigations, grievances, and labour relations.
• Strong communication, analytical, organizational, problem-solving, and conflict-resolution skills, with sound judgment when handling confidential matters.