Human Resources Consultant (12-month contract)

Intact; Mississauga; On-site; CAD 75,000 - 91,000; Full time

Job summary

Intact in Mississauga is seeking a Human Resources Consultant to join the HR Claims team on a 12-month contract. You will provide HR coaching and consulting to a fast-paced leadership group in the Ontario Claims Contact Centre.

The role focuses on employee relations, change management and talent development, partnering with leaders to evolve people practices, support annual HR cycles and drive value for a large client group.

Qualifications

• Post-secondary diploma or degree with a Human Resources specialization or equivalent experience.
• Minimum of 3 years in an HR consulting/business partner role, incl. 2 years in employee relations in a fast-paced contact centre.
• Proven ability to build relationships with business partners at various levels and work collaboratively.
• CHRP and/or CHRL designation completed or in progress is an asset.

Responsibilities

• Provide HR coaching and advice to a regional business group, considering best people practices and IFC values.
• Investigate and handle employee relations and performance matters end-to-end with fair outcomes.
• Coach leaders to build confidence and capability in people management.
• Drive talent, succession, and leadership development strategies for a robust bench strength.
• Partner with leaders to build engagement plans using data and insights to improve the employee experience.
• Participate in investigations and conflict resolution best practices as required.
• Facilitate training sessions and information sessions for employees and leaders.
• Support annual HR cycles and deployment of corporate initiatives.

Skills

HR consulting

employee relations

change management

stakeholder management

data analysis

training & coaching

employment law

CHRP/CHRL

Canadian work eligibility

Education

Post-secondary HR degree

Job description

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary Range (but Not Limited To)

74,800 - 91,400

About The Role

We are looking for a Human Resources Consultant to join our HR Claims team for a 12‑month contract opportunity! In this role, you will provide HR coaching and consulting to a fast‑paced, operational leadership team in the Ontario Claims Contact Centre. You will be a member of a national HR Claims team and will contribute by providing strategic HR solutions to your business partners. This is an exciting opportunity to leverage your demonstrated HR expertise in employee relations and change management to help evolve people and operational practices for a large, complex client group!

What You’ll Do Here

• Provide HR coaching and advice to a regional business group, considering best people practices, trends, legislation and IFC values.
• Demonstrate curiosity, collect information, identify issues and opportunities to proactively propose solutions that create value‑add contributions to our business partners. Ability to adapt recommendations to an evolving environment.
• Responsible for employee relations and performance matters end‑to‑end, ensuring fair, consistent outcomes and strong risk management; coach leaders to build confidence and capability.
• Drive talent, succession, and leadership development strategies (talent reviews, succession plans, targeted development), strengthening bench strength for all roles.
• Partner in building the BU engagement plan(s) using data/insights (engagement results, attrition, ER trends) to target root causes and improve the employee experience.
• Participate in various (integrity or respect in the workplace) investigations and coach leaders on conflict resolution best practices as required.
• Facilitate focus groups, training workshops and information sessions for employees and/or leaders.
• Responsible to collaborate with leaders of assigned client group for all annual HR cycles.
• Utilize market research and internal data analysis to anticipate business needs and craft proactive strategies for enhanced value‑add HR partnership.
• Participate in regional or national projects and the deployment of corporate initiatives and programs as required.

What You Bring To The Table

• Post‑secondary diploma or degree with a Human Resources specialization or a combination of education and work experience
• Minimum of 3 years of experience in an HR consulting/business partner role, including a minimum of 2 years focused on employee relations in a high‑volume, fast paced contact centre environment
• Demonstrated passion to work within a highly collaborative environment with a focus on employee relations
• Proven ability to quickly establish and cultivate effective working relationships with business partners at various levels of the organization
• A flexible, agile, and resilient approach to working in a dynamic evolving work environment
• Proven track record of critical and strategic thinking to solve operational and/or complex problems
• Strong written and verbal communication, influence and interpersonal skills
• Technical expertise in Human Resources management and employment legislation
• Knowledge in various aspects of human resources including employee relations, performance management, talent management, disability management, engagement, and compensation best practice
• CHRP and/or CHRL designation completed or in progress is considered an asset
• No Canadian work experience required however must be eligible to work in Canada

Il s'agit d'un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

Please note that Intact does not provide sponsorship or other support for immigration‑related matters including but not limited to employer‑specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.