Human Resources Consultant (12-month contract)

Intact FC; Mississauga; Hybrid; CAD 75,000 - 91,000; Full time

Job summary

Intact FC is seeking an HR Consultant on a 12-month contract to support the Ontario Claims Contact Centre. You will coach, advise, and partner with leadership to drive employee relations, performance, and talent development across a national HR Claims team.

You will analyze data, lead investigations, and help evolve people practices for a large client group, ensuring compliant, value-added HR partnerships in a fast-paced environment.

Qualifications

• Minimum 3 years of experience in an HR consulting/business partner role.
• At least 2 years focused on employee relations in a high-volume contact centre.
• CHRP/CHRL designation completed or in progress is an asset.
• Eligible to work in Canada; no Canadian work experience required.
• Post-secondary HR specialization or equivalent education/experience.

Responsibilities

• Provide HR coaching and advice to a regional business group, considering best practices and legislation.
• Own employee relations and performance matters end-to-end with fair outcomes and risk management.
• Drive talent, succession, and leadership development strategies.
• Partner to build engagement plans using data and insights to improve the employee experience.
• Participate in investigations and coach leaders on conflict resolution.
• Facilitate training sessions and information sessions for employees and leaders.
• Collaborate with leaders on annual HR cycles and corporate initiatives.

Skills

HR consulting

Employee relations

Communication

Relationship building

Analytical thinking

Adaptability

Influence

Employment law knowledge

CHRP/CHRL asset

Education

HR degree/diploma

Job description

Salary for the candidate

will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

Salary range (but not limited to):

74,800 - 91,400

About the role

We are looking for a Human Resources Consultant to join our HR Claims team for a 12-month contract opportunity!

In this role, you will provide HR coaching and consulting to a fast-paced, operational leadership team in the Ontario Claims Contact Centre. You will be a member of a national HR Claims team and will contribute by providing strategic HR solutions to your business partners. This is an exciting opportunity to leverage your demonstrated HR expertise in employee relations and change management to help evolve people and operational practices for a large, complex client group!

What you’ll do here:

• Provide HR coaching and advice to a regional business group, considering best people practices, trends, legislation and IFC values.
• Demonstrate curiosity, collect information, identify issues and opportunities to proactively propose solutions that create value-add contributions to our business partners. Ability to adapt recommendations to an evolving environment.
• Responsible for employee relations and performance matters end-to-end, ensuring fair, consistent outcomes and strong risk management; coach leaders to build confidence and capability.
• Drive talent, succession, and leadership development strategies (talent reviews, succession plans, targeted development), strengthening bench strength for all roles.
• Partner in building the BU engagement plan(s) using data/insights (engagement results, attrition, ER trends) to target root causes and improve the employee experience.
• Participate in various (integrity or respect in the workplace) investigations and coach leaders on conflict resolution best practices as required.
• Facilitate focus groups, training workshops and information sessions for employees and/or leaders.
• Responsible to collaborate with leaders of assigned client group for all annual HR cycles.
• Utilize market research and internal data analysis to anticipate business needs and craft proactive strategies for enhanced value-add HR partnership.
• Participate in regional or national projects and the deployment of corporate initiatives and programs as required.

What you bring to the table:

• Post-secondary diploma or degree with a Human Resources specialization or a combination of education and work experience
• Minimum of 3 years of experience in an HR consulting/business partner role, including a minimum of 2 years focused on employee relationsin a high-volume, fast paced contact centre environment
• Demonstrated passion to work within a highly collaborative environment with a focus on employee relations
• Proven ability to quickly establish and cultivate effective working relationships with business partners at various levels of the organization
• A flexible, agile, and resilient approach to working in a dynamic evolving work environment
• Proven track record of critical and strategic thinking to solve operational and/or complex problems
• Strong written and verbal communication, influence and interpersonal skills
• Technical expertise in Human Resources management and employment legislation
• Knowledge in various aspects of human resources including employee relations, performance management, talent management, disability management, engagement, and compensation best practice
• CHRP and/or CHRL designation completed or in progress is considered an asset
• No Canadian work experience required however must be eligible to work in Canada

#LI-hybrid

Il s’agit d’un nouveau rôle au sein de notre équipe en pleine croissance | This role is a new member of our growing team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.