HRO 21R - Digital Experience Specialist

British Columbia Public Service Careers; Victoria; Hybrid; CAD 74,000 - 84,000; Full time

Job summary

Royal BC Museum seeks a Digital Experience Specialist to manage corporate AV systems, including meeting and event AV, digital signage, wayfinding, and kiosks. You will support staff, contractors, and rental clients with multimedia needs.

Requires relevant diploma with 2+ years’ AV experience; travel and multi-location work are part of the role. Eligible BC public service employee applicants encouraged to apply.

Qualifications

• Diploma or equivalent plus 2+ years’ related experience.
• Experience training staff or customers in AV systems.
• Ability to assess requirements and develop AV-based solutions.

Responsibilities

• Manage and maintain corporate AV systems for the Royal BC Museum.
• Support visitor-facing AV, digital signage, wayfinding and kiosks; assist with venue rentals.
• Provide staff and contractor support for multimedia AV needs.

Skills

Audio-Visual support

Staff training

Customer service

Technical problem solving

Education

Related diploma

Tools

Audio-Visual equipment

Job description

HRO 21R - Digital Experience Specialist - (126210)

Posting Title

HRO 21R - Digital Experience Specialist

Position Classification

Heritage Resource Officer R21

Union

GEU

Work Options

Location

Victoria, BC V9B 6X2 CA (Primary)

Salary Range

Annual Salary Range: $ 74,009.08 to $84,153.39

Close Date

10/20/2026

Job Type

Regular Full Time

Ministry/Organization

BC Public Service -> Royal BC Museum

Ministry Branch / Division

Museum Operations Division

Job Summary

Digital Experience Specialist IT and Digital Experience Museum Operations Division

Full Time, Permanent HRO 21 Location: RBCM Downtown (Belleville St, Victoria) and PARC Campus (Ryder Hesjedal Way, Colwood) Annual Salary Range: $ 74,009.08 to $84,153.39

The Royal BC Museum, which includes BC Archives and IMAX® Victoria, is one of the oldest continually operating museums in Canada. A cultural centre of learning and research, it strives to broaden our understanding of British Columbia through collections, exhibits, outreach and community engagement. The museum celebrates the province’s diverse landscapes and the lives of the people who live here, enables research and knowledge sharing that advances our understanding of our world, and provides a dynamic place for discussion and reflection.

The Royal BC Museum is located on the traditional territory of the the lək̓ʷəŋən (Lekwungen) peoples, known today as the Songhees and Xwsepsum Nations.

Department Overview

The IT and Digital Department in the Museum Operations Division maintains all information technology (IT) infrastructure including network, storage, device management, server/application, web, identity and cyber security services. The department oversees several managed IT service providers to deliver responsive service and modern, secure productivity tools to staff. In addition to maintaining core IT infrastructure, the department leads new development projects related to major system upgrades and custom applications.

Job Overview

Under the general direction of the Senior Technical Analyst, the Digital Experience Specialist manages and maintains the corporate Audio-Visual systems for the Royal BC Museum. This includes configuring, supporting, troubleshooting, and implementing changes as needed. This position is also responsible for visitor facing, non-exhibits Audio-Visual systems including digital signage, wayfinding and informative kiosks, and meeting and event Audio-Visual components for venue rentals.

This position develops and implements innovative solutions for corporate Audio-Visual including meeting and presentation technologies, digital learning productions, and related accessibility features.

In addition, this role provides service and support to staff, executive, contractors and gallery rental clients related to their multimedia Audio-Visual needs.

Please note:

• Willingness to work from more than one work location is required.
• Must have and maintain a valid BC driver’s licence or equivalent.
• Travel, as necessary, is a requirement. Transportation arrangements must meet the operational requirements of the organization.
• Occasional work in physically demanding environments, including confined spaces and at heights exceeding 20 feet, and to lift loads exceeding 50 lbs is required.
• This role may require evening and occasional weekend work.

Qualifications

We are currently looking for a Digital Experience Specialist who will bring expertise and initiative to our team. The ideal candidate will have a related diploma plus 2 or more years’ recent related experience. An equivalent combination of education and experience may be considered. Refer to job profile for information about related education and experience.

Experience supporting and training technical and non-technical staff or customers in the use of audio-visual systems, and experience assessing staff or customer requirements and developing audio visual-based technical or business solutions will be an asset in this position.

To learn more about the duties and requirements of this role, please review the job profile in detail. If you meet these criteria, we invite you to apply and contribute your expertise to our dynamic team.

Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities, and competencies listed in the job profile.

Before you apply for this position, you must meet the eligibility requirements.To be eligible for this permanent position, applicants must be Canadian citizens or permanent residents of Canada.

An eligibility list may be established for future vacancies.

Additional Information:

This position requires a Criminal Records Check under the BC Public Service Screening Policy and the Criminal Records Review Act. To be eligible for this permanent position, applicants must be Canadian citizens or permanent residents of Canada.

The Indigenous Applicant Advisory Service is available to Indigenous (First Nations [status or non-status], Inuit or Métis) applicants originating from the land now known as Canada, seeking work or already employed in the BC Public Service. Indigenous applicants can contact this service for personalized guidance on the BC Public Service hiring process including job applications and interviews.

The Royal BC Museum, Archives and IMAX Victoria celebrate culture and history, sharing the stories of British Columbia in ways that enlighten, stimulate and inspire. Through research and learning, we strive to broaden understanding of our province and inspire curiosity and wonder. Located in Victoria on the traditional territory of the Lekwungen (Songhees and Xwsepsum Nations), we are proud to welcome 800,000 visitors annually.

We are committed to creating a diverse workplace where everyone is celebrated.

As an inclusive and accessible employer, please advise People, Culture and Workplace Strategies of any accommodations required to assist you to ensure equitable participation in this hiring process.

Job Category

Education Services