HRIS Systems Support Specialist

Vensure Employer Solutions; Westmount; On-site; CAD 110,000 - 120,000; Full time

Job summary

A leading HR technology provider in Montreal is seeking a System Support Specialist to maintain HR software systems and deliver top-notch customer support. The ideal candidate will have 2-5 years of experience in customer support, with strong knowledge of Payroll Processing. This full-time role offers a salary range of CA$110,000 - CA$120,000 per year, and provides the opportunity to work in a dynamic, collaborative environment.

Qualifications

• 2-5 years of customer support experience required.
• Strong understanding of Payroll Processing for PEO/ASO/EOR and staffing.
• Effective communication and teaching abilities.

Responsibilities

• Maintain the HR software system setup and third-party products.
• Troubleshoot system issues and provide solutions.
• Manage administrative tasks and project task lists.

Skills

Customer support experience

Payroll Processing knowledge

Effective communication

Teamwork

Job description

Overview

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a One Employer Solution headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com.

Position Summary

System Support Specialist is responsible for learning and maintaining the HR software system for Payroll and HR Outsourcing, including the diagnosis of issues and launching of new services, all while supporting the relationship between Vensure, Division Partners, clients, and vendors. This position will spend time as part of an entrepreneurial team looking to validate the changes to client technology platforms while supporting the new capabilities being implemented for clients.

Essential Duties and Responsibilities

• The essential functions include, but are not limited to, the following:
• Maintaining the overall system setup of an HR software system, as well as other third-party products offered to clients.
• Maintain User Role Security
• Maintain Team Project Task Lists
• Create and maintain vendor and internal ticket submissions.
• Troubleshoot system issues, including researching within system documentation and thinking outside the box for additional resources.
• Provide internal training; may occasionally extend to external training.
• Manage day-to-day administrative tasks while effectively prioritizing additional tasks, issues, and responsibilities.
• Build and maintain positive colleague relationships.
• Manage the bridge between business, technology, and strategy.
• Other duties as required.

Knowledge, Skills, and Abilities

• 2-5 years of customer support experience required.
• Strong understanding of all facets of Payroll Processing for both PEO/ASO/EOR and staffing
• Industry expert for Taxes, along with the reporting needs to ensure accurate mapping and explanation of changes between the two systems.
• Be able to work as part of a team as well as on your own to complete tasks promptly.
• Effective communication and teaching abilities working with clients, vendors, and internal personnel.

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Human Resources, Customer Service, and Information Technology
• Industries: Human Resources Services, Business Consulting and Services, and Professional Services

Location: Montreal, Quebec, Canada

Salary: CA$110,000 - CA$120,000 per year

Posted: 4 weeks ago