HR Workforce Planning Analyst (RFT 1.0 FTE)

The Royal; Ottawa; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

HOOPP pension plan

Medavie Blue Cross health & Dental

Life insurance

EFAP

Job summary

The Royal is seeking an HR Workforce Planning Analyst to develop workforce plans and master rotations, analyze scheduling data, and provide recommendations to improve operations. You will coach Scheduling Clerks, support scheduling platforms, and partner with Labour Relations and Payroll on related matters.

English communication is essential; bilingual ability is an asset. This role emphasizes data analysis, attention to detail, and collaboration across HR and operations teams.

Qualifications

• Two-year college diploma in Human Resources, Business Administration or related field.
• 2–3 years of experience in workforce planning or analytics.
• In‑depth knowledge of scheduling language in applicable Collective Agreements.
• Knowledge of UKG scheduling systems.

Responsibilities

• Develops and maintains workforce plans and scheduling frameworks for departments.
• Reviews staffing needs, coverage patterns and employee availability to identify gaps.
• Conducts audits of system information and entries.
• Coaches Scheduling Clerks on practices and data accuracy.
• Serves as liaison with Labour Relations and Payroll on scheduling matters.
• Analyzes staffing levels and workforce indicators to prepare reports.

Skills

Workforce planning

Analytics

Scheduling

Coaching

Interpersonal communication

Education

Two-year college diploma in HR/Business/related

Tools

UKG

Excel

Word

Job description

About the Position

Join a team that drives effective workforce planning and scheduling across the organization. The HR Workforce Planning Analyst develops workforce plans and master rotations, analyzes scheduling and attendance data, identifies trends, and provides recommendations that support operational success. As a trusted resource, the role coaches Scheduling Clerks, supports scheduling systems and projects, and partners with key stakeholders to promote accurate and efficient scheduling practices.

Key Responsibilities

• Develops and maintains workforce plans, staffing models, master rotations and scheduling frameworks for assigned departments in consultation with unit managers and the Supervisor, Central Scheduling Office.
• Reviews staffing needs, coverage patterns, scheduled hours, rotations and employee availability to identify gaps, risk and possible improvements.
• Conducts regular audits of system information and entries.
• Monitors recurring scheduling issues, identifies causes and develops recommendations.
• Provides feedback and coaching to Scheduling Clerks on scheduling practices, system use, data accuracy and established scheduling procedures.
• Serves as a subject matter expert and key liaison with Labour Relations, Human Resources, Payroll and Occupational Health & Safety Services on scheduling and employee related matters.
• Provides workforce information to support Labour Relations processes, including grievance‑related information requests and review of relevant employee records.
• Conducts analysis of staffing levels, scheduled hours, coverage, overtime, vacancies, leave patterns, scheduling discrepancies and other workforce indicators.
• Supports configuration of coding and other scheduling processes to promote accuracy, consistency and compliance.
• Provides operational backup to the Supervisor for designated scheduling activities and initiatives during periods of absence or as required.

Qualifications

• Two-year college diploma in Human Resources, Business Administration, Health Services Administration, Office Administration, or a related discipline from a recognized college.
• 2–3 years of progressively responsible experience in workforce planning and analytics, staffing administration or a related field.
• In‑depth knowledge of scheduling language in the applicable Collective Agreements.
• Knowledge of workforce planning system in a complex, 24/7 environment.
• Organizational and time‑management skills, with the ability to manage multiple priorities, projects and significant deadline pressures.
• Knowledge of workforce planning, employee scheduling, rotations and scheduling processes.
• Knowledge and proficiency in UKG and related scheduling systems, with the ability to review, audit and interpret scheduling information.
• Analytical, problem‑solving and decision‑making skills, with strong attention to detail and accuracy.
• Ability to analyze workforce and scheduling data, identify trends and prepare reports and recommendations for leadership.
• Interpersonal and communication skills, with the ability to effectively liaise with managers, employees and internal stakeholders.
• Ability to coach, guide and educate Scheduling Clerks and provide constructive feedback on scheduling practices and procedures.
• Ability to effectively and calmly manage complex or sensitive situations and appropriately escalates matters requiring further direction.
• Ability to interpret and apply organizational policies, scheduling procedures and applicable Collective Agreement provisions.
• Superior knowledge of computer applications, including UKG, Excel, Word and other Microsoft Office applications, and ability to support system testing and process improvement initiatives.

Language Requirements

English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.

Benefits

At The Royal, we are committed to supporting your health, well-being, and financial security at every stage of your career through a comprehensive total rewards package that may include:

• HOOPP, one of Canada's leading defined benefit pension plans, helping you build long‑term financial security with a predictable lifetime retirement income and valuable employer contributions.
• Competitive health and dental benefitsthrough Medavie Blue Cross (MBC), supporting you and your family's health and wellness needs;
• Life insurance and disability coveragethrough Manulife, including short‑term and long‑term disability benefits where applicable, providing added peace of mind;
• Employee and Family Assistance Program (EFAP)through Telus Health, offering confidential counselling, wellness resources, and support services for you and your eligible family members (excludes casual staff).

Together, these benefits reflect our commitment to helping you thrive personally and professionally—today, tomorrow, and throughout your career at The Royal