HR Systems and Process Specialist

Ernst & Young Advisory Services Sdn Bhd; Toronto; On-site; CAD 56,000 - 85,000; Full time

Job summary

Ernst & Young is looking for an HR Systems and Process Specialist to join their HR Enablement team in Canada. This role involves managing HR data, supporting project implementation, and enhancing operational effectiveness. Candidates should possess a Bachelor's degree and have 1-2 years of experience in HR systems administration. The position offers competitive compensation and a commitment to fostering an inclusive workplace.

Benefits

Competitive compensation

Discretionary bonus

Comprehensive health coverage

Pension plan

Generous vacation policy

Personal days

Qualifications

• 1-2 years in HR systems administration
• Experience with SuccessFactors is an asset

Responsibilities

• Manage HR data within SuccessFactors and maintain interdependencies
• Assist with configuration and testing for projects
• Document process changes and recommend improvements

Skills

Knowledge of HR policies and operations

Highly organized

Proactive problem-solving skills

Customer service

Stakeholder engagement

Effective interpersonal skills

Advanced Microsoft Office skills

Attention to detail

Education

Bachelor’s degree or equivalent experience

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of yourself. Join us to create an exceptional experience for yourself and contribute to a better working world for all.

The opportunity

The HR Systems and Process Specialist role is a key position within the HR Enablement team in Canada, reporting to the Senior HR Systems Specialist. This role supports daily HR operations, data management, system functionality, reporting, compliance, and time-off management. It also aims to enhance talent operational effectiveness by formalizing and improving end-to-end processes. The role involves collaboration with various stakeholders across recruitment, talent consulting, payroll, total rewards, partnership operations, IT, and liaising with EY’s third-party Talent Managed Service provider (IBM). This position is open to any office location in Canada.

Your key responsibilities

HR Data Management:

• Manage HR data within SuccessFactors (Onboarding, Employee Central, Time-Off modules).
• Maintain interdependencies between SuccessFactors and other systems (e.g., ServiceNow, Payroll).
• Manage foundational data creation and updates.
• Audit and analyze data for integrity, collaborating with employees or IBM for resolution.
• Support large data activities like mass uploads, salary changes, and hires.

Project Implementation:

• Assist with configuration, testing, and creating instructional materials for projects.
• Support the Canada Talent Team on initiatives such as acquisitions, vacation programs, and data collection.

Process Documentation:

• Document process changes and update related materials.
• Participate in meetings to understand scope and impacts.
• Recommend process improvements.

Day-to-Day Talent Operations:

• Support operations like vacation tools, provisioning, and compliance sites.
• Act as Level 2 support in ServiceNow for HR systems.
• Maintain knowledge databases and analyze impacts of system upgrades.
• Produce reports as needed.

Skills and attributes for success

• Knowledge of HR policies and operations.
• Highly organized and efficient handling high-volume work.
• Ability to prioritize tasks under deadlines.
• Strong attention to detail and data integrity.
• Proactive problem-solving skills.
• Quick learner of new applications and techniques.
• Excellent customer service and relationship management.
• Stakeholder engagement skills, including third-party vendors.
• Advanced Microsoft Office skills.
• Effective interpersonal and teamwork skills.
• Professional proficiency in English; bilingualism in French and English is an asset.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1-2 years in HR systems administration.
• Experience with SuccessFactors is an asset.

What we offer

Our Total Rewards package supports our commitment to a high-performance, inclusive culture where everyone can achieve their potential. It includes competitive compensation, a discretionary bonus, comprehensive health coverage, pension plan, generous vacation policy, paid holidays, personal days, and various well-being programs. We also provide support, development opportunities, and flexibility to manage your role effectively.

The salary range in British Columbia is $56,400 to $84,600, determined by education, experience, skills, and location.

Diversity and Inclusion at EY

We value diversity and foster an inclusive environment where differences are celebrated, and equity is prioritized. We are committed to addressing systemic barriers, promoting gender equity, supporting the 2SLGBTQIA+ community, neuroinclusion, accessibility, and Indigenous reconciliation. Our diverse backgrounds and perspectives help us innovate and excel.

EY | Building a better working world

We aim to create long-term value for clients, people, and society, building trust through data, technology, and diverse teams across over 150 countries. Our work spans assurance, consulting, law, strategy, tax, and transactions, asking better questions to find new solutions for today’s complex issues.