HR Service Center Partner II

Amcor; Appleton; On-site; CAD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Wellbeing program & EAP

Retirement Savings Plan with company/

Paid Parental Leave

Job summary

Amcor North America Human Resources Operations Center is seeking a Shared Services HR Service Center Partner II. This hands-on role provides administrative and analytical support to the HR team and employees at varying levels, leveraging HRIS, knowledge base, and case management to ensure data integrity and quality service.

You will lead process improvements, mentor peers, and coordinate cyclical initiatives while building strong relationships with business functions.

Qualifications

• Bachelor’s degree in Human Resources or related field.
• 2–3 years of experience in Human Resources.
• In-depth knowledge of HR principles, practices, and infrastructure.

Responsibilities

• Serve as SME and escalation point for Service Center peers.
• Provide project support for specialty areas and large-scale processes.
• Mentor peers and share knowledge across HR spaces.
• Build strong relationships with business functions and advise leaders on change management.
• Handle complex inquiries with data entry in HR systems.
• Draft and distribute mass communications related to HR spaces.
• Audit employee data for data integrity in HR systems.
• Respond to inquiries via email and phone within SLA.

Skills

HR data entry

Analytical thinking

Communication skills

Customer service

Education

Bachelor's degree in Human Resources

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world‑class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

As a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner II is a hands‑on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization. The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer‑focused support within service level agreement expectations. The HR Associate II will also have a deeper responsibility to include project‑focused work, which includes coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Associate II is a valuable resource for team members, providing guidance and support to make them successful, while also making a positive impact on how team members experience organizational change and growth.

What You Get To Do

• Subject matter expert and point of escalation to Service Center peers in assigned specialty space(s)
• Escalation point‑of‑contact within the HR Service Center
• Provide project support for specialty area and large‑scale repeated processes
• Provide support and learning to peer HR Service Center team members as a subject matter expert and mentor across specialty spaces
• Engage with HR team members of focus areas to continually grow knowledge and receive/provide feedback
• Develop strong business relationships with all business functions you support, coaching and advising leaders on change management
• Assist Service Center Lead and Manager with complex inquiries impacting specialty space, or as assigned
• Draft, review, and distribute mass communications to appropriate individuals related to specialty space
• Assist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces and department
• Review employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracy
• Respond to all employee, manager, or HR inquiries via email and phone utilizing case management tool
• Achieve resolution of cases at rates which meet or exceed established metric standards and service levels
• Audit employee data to ensure data integrity exists in all HR systems
• Respond to report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services team
• Follow the established escalation paths to resolve complex inquiries
• Maintain advanced knowledge of all HR plans and program designs
• Responsible for creating and updating team process and employee resource documents for all specialty spaces
• Maintain knowledge of HR trends, best practices, regulatory changes and employment law, along with gaining Amcor business knowledge to best assist Amcor colleague base
• Continuous process improvements to further gain efficiencies in focus area
• Ensures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.)

What We Value

• Teamwork with peers and the broader HR team across all supported business units
• Exceptional value‑added support to exceed our internal customers’ needs aligned to their success
• Energy and passion with an eye towards continuous improvement in self and process
• Detail‑oriented with excellent analytical, critical thinking, and problem‑solving skills
• Ability to respect and maintain confidential information
• Self‑motivated, proactive, and capable of working on own initiatives with limited supervision
• Maintains a positive and respectful attitude while working independently and in team environments
• Proven ability to perform with a high degree of accuracy, and with highly confidential or critical data
• Strong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and external

What We Want From You

• Bachelor’s degree required, preferably in Human Resources
• 2-3 years of experience in Human Resources
• In‑depth knowledge of the principles, practices, and infrastructure of Human Resources

Our Expectations

We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When

• Our people are engaged and developing as part of a high‑performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full‑time salaried employees
• Company‑paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short‑term & long‑term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)