HR Program Coordinator

Acuren; Sherwood Park; On-site; CAD 52,000 - 72,000; Full time

Job summary

TiC Solutions is hiring an HR Program Coordinator to provide essential administrative and program support to the Manager HR Programs. The role focuses on benefits administration, compensation program support, and HR projects across the organization from the Sherwood Park office.

The role requires building accurate data, maintaining compliance, and facilitating initiatives that enhance employee experience and operational efficiency. Office attendance is 4-5 days/week in Sherwood Park.

Qualifications

• 2+ years of benefits administration or related HR experience.
• Strong organizational and time management skills.
• Knowledge of benefits programs and compensation practices.
• Experience with HRIS systems (UKG preferred).
• Experience in a multi-site or unionized environment is a plus.

Responsibilities

• Coordinate benefits administration and enrollment processes.
• Assist with maintaining compensation matrices and job descriptions.
• Support HR projects, tracking, and reporting for audits and initiatives.
• Process invoices and manage vendor communications for HR programs.
• Ensure confidentiality and data integrity in HR records.

Skills

Benefits administration

HRIS (UKG)

MS Excel

Data analysis

Communication

Organizational skills

Confidentiality

Education

Associates or Bachelor’s degree in HR, Business, or related field

CHRP or related HR certification (preferred)

Tools

Outlook

MS Excel

Word

PowerPoint

HRIS software

Job description

Position Summary

The HR Program Coordinator provides essential administrative and program support to the Manager HR Programs in delivering and maintaining TIC Solutions’ Total Rewards programs. The role focuses primarily on the day-to-day coordination of benefits administration, compensation program support, and special HR projects across the organization. The Coordinator ensures accuracy in data management, compliance with internal processes and regulatory requirements, and the smooth execution of HR initiatives that enhance employee experience and operational efficiency.

Role Details: This role is required to be in the Sherwood Park office 4-5 days per week

Responsibilities

Benefits Administration

• Support the Manager HR Programs in the administration of employee benefits programs, including health, dental, life, disability, and group retirement savings plans.

• Liaise with employees, disability case managers, HR Business Partners, and operations leaders to support the medical leave of absence process from initiation through return to work, maintaining confidential records and ensuring compliance with company policies.
• Partner with the HR Service Center and HR integration teams to ensure accurate and timely processing of benefit transitions, enrollments, changes, and terminations, and act as an escalation point for complex or non-routine inquiries.
• Maintain accurate benefits-related documentation, plan summaries and guides, and ensure content is current and compliant.
• Support employee education initiatives to improve understanding and engagement with benefits programs.

Compensation Program Support

• Assist with maintaining and updating non-union and union compensation matrices and documentation.
• Partner with people leaders and HR Business Partners to draft, standardize, and update job descriptions across all departments.
• Maintain a centralized organizational job description library to ensure role clarity and accurate job leveling.
• Support project implementation for annual merit increase cycles, bonus processes, and short-term incentive programs.
• Support compensation benchmarking and data collection for annual reviews and salary adjustments.
• Help prepare reports, analyses, and presentation materials for compensation planning and audits.
• Coordinate with HR Business Partners and Payroll to ensure consistency and accuracy in compensation data.

HR Projects & Program Support

• Provide coordination and logistical support for HR initiatives and special projects, including total rewards, performance management, and employee engagement programs.
• Assist with project tracking, communications, internal resources and materials, and reporting to ensure timely completion of deliverables.
• Maintain shared files, program documentation, and HR records to support audits and compliance.

Administrative Support

• Process invoices, track budgets, and support vendor management activities.
• Draft internal communications, reports, and updates for HR Program Manager review.
• Ensure adherence to confidentiality and data integrity standards.

Other work duties as assigned.

Requirements

• Knowledge of benefits administration and general compensation practices.
• Strong organizational and time management skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Ability to handle confidential information with discretion.
• Strong analytical and problem-solving abilities.
• Working knowledge of Microsoft Office Suite including Outlook, MS Excel, and Word, PowerPoint. Intermediate Excel skills (Pivots, V-Lookup) required.
• Excellent clerical skills including word processing and basic analytical and statistical skills.
• Sound knowledge of Human Resources practices, policies, and procedures
• Associates or Bachelor’s degree in HR, Business, or related field preferred.
• Minimum 2+ years of experience in benefits administration or related HR functions.
• Experience working in a multi-site or unionized environment considered an asset.
• CHRP or related HR certification (or working toward certification) preferred.
• Experience with HRIS systems (UKG preferred).

Benefits

The strength of TiC Solutions lies in its outstanding people. As a rapidly growing, intensely innovative, international publicly traded company, the opportunities to pursue challenging and diverse career development paths are vast.

Complemented by an attractive and comprehensive total compensation package, including paid time off, employer paid benefits, RRSP + Company match, tuition grants, discounted fitness memberships and insurance offerings, employee assistance programs and more! At TiC Solutions we commit to the principles of a respectful workplace and offer tremendous opportunities to those who wish to succeed. Join our team at TiC Solutions and embark on a rewarding journey where you will contribute to the company's growth and success while advancing your career.

Company Overview

As an organization, our strength comes from the ability to embody our core values - People First, Integrity Always, Pride In Our Work, and Growth Together. None of these values is more important than People First.

TiC Solutions is a trusted, single source provider of technology-enabled asset protection solutions used to evaluate the structural integrity of critical energy, industrial and public infrastructures. Committed to delivering a Higher Level of Reliability, TiC Solutions provides an unrivaled spectrum of capabilities including inspection, traditional and advanced NDE/NDT, failure analysis, rope access, materials engineering, field engineering, reliability engineering, drones, robotics, V-Deck and condition-based monitoring services. Our work is critical to the integrity and safety of industrial firms, including petroleum refinery, pipeline, power generation, pulp & paper, mining, pharmaceutical, aerospace and automotive industries. TiC Solutions is a market leader. Our formula for success is straightforward: be capable locally, with certified and well-equipped personnel supported by trained, experienced leaders. Continuing to build on a strong heritage of safety, quality, and professionalism, TiC Solutions strives to maintain incident free work environments, pursues advanced technical developments, and supports reliability programs that are valued by clients and employees.

The company utilizes AI enabled tools to organize candidate responses. These tools may be used in the screening or assessment of applicants.