HR Operations Analyst I

TD Bank Group; Toronto; On-site; CAD 60,000 - 84,000; Full time

Job summary

TD Bank Group is seeking an HR Technology Operations Analyst III in Toronto to act as a subject matter expert for supported HR technology applications, including Workday, and to manage operational activities such as EIB processing. The role focuses on delivering accurate support, reporting, and continuous improvement across HR tech operations.

The candidate will develop reporting, coordinate with internal stakeholders and external vendors, and participate in testing and change management to

Qualifications

• Undergraduate degree or Technical Certificate required.
• 2–3 years relevant HR tech operations experience.
• Experience with Workday and related HR processes helpful.

Responsibilities

• Serve as SME for supported HR technology applications, processes, and operations.
• Manage EIB processing and related application processes with timely execution.
• Develop and maintain reporting/analysis to support operations, compliance, and decision making.
• Coordinate with stakeholders, technology teams, and vendors to optimize service delivery.
• Identify root causes from operational trends and drive continuous improvement initiatives.
• Participate in testing, validation, and post-implementation verification for system changes.

Skills

Workday knowledge

HR technology applications

Reporting tools

Stakeholder management

Problem solving

Education

Undergraduate degree or Technical Certificate

Tools

Workday

Job description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Human Resources Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

HR Technology Operations Analyst III Customer: Act as a key resource and subject matter expert for supported HR technology applications, processes, and operational activities by providing specialized application, process, and systems support. Manage assigned operational activities (i.e. EIB processing) and application processes, ensuring coordination of changes, timely execution, and adherence to established service levels. Identify, document, investigate, and resolve operational exceptions, system issues, and process defects that extend beyond first-level support; accelerate complex issues as appropriate. Develop, maintain, and execute reporting and analysis to support operational effectiveness, service delivery, compliance activities, and management decision making. Manage relationships with internal stakeholders, business partners, technology teams, and external vendors to support operational excellence and issue resolution. Analyze operational trends, recurring incidents, and process exceptions to identify systemic root causes, recommend corrective actions, and drive continuous improvement opportunities. Contribute to the identification, development, implementation, and continuous improvement of operational workflows, system processes, controls, and technology-enabled efficiencies. Support or lead small-scale initiatives, workstreams, testing activities, and operational improvement projects in accordance with established project delivery and change management methodologies. Act as a point of escalation for operational and application-related issues, coordinating resolution activities and communicating status updates to stakeholders. Deliver effective day-to-day operational and application support, ensuring service requests and incidents are resolved accurately, efficiently, and in alignment with stakeholder expectation. Shareholder: Prioritize and manage own workload to meet established service levels, operational, quality, compliance, and productivity requirements. Support end-to-end operational activities, including EIB processing, monitoring, issue resolution, and operational controls, ensuring accuracy, timeliness, and adherence to established procedures. Monitor application, system, and operational lifecycles, ensuring functionality, controls, and processes support business objectives and technology architecture decisions. Develop, maintain, and execute operational reporting, metrics, and analysis to monitor service delivery and operational performance, identify trends and improvement opportunities, and support decision making, compliance activities, capacity planning, and operational governance. Act as a subject matter expert in supported HR technology solutions, including Workday and associated business processes, providing guidance, assistance, and direction to business and technology partners. Assess and analyze operational, application, data, and process issues; perform root cause analysis and recommend corrective actions to prevent recurrence and improve service delivery. Conduct operational and business process reviews and contribute to the design, documentation, implementation, and continuous improvement of operational controls, automation opportunities, workflows, processes, and procedures to improve efficiency, quality, and risk management. Support and participate in testing activities, including test planning, test execution, defect management, validation, and post-implementation verification for system changes, releases, enhancements, and operational initiatives. Ensure effective change management practices are followed through appropriate planning, communication, documentation, testing, implementation, and stakeholder engagement. Identify, assess, manage, and mitigate operational, compliance, system, data integrity, and control-related risks as appropriate. Execute operational controls and governance activities to support data quality, process integrity, audit readiness, regulatory requirements, and policy compliance. Ensure adherence to enterprise governance frameworks, security standards, audit requirements, disaster recovery (DRP), business recovery (BRP), and other applicable compliance obligations. Contribute to cross-functional initiatives and continuous improvement activities that enhance service delivery, strengthen business partnerships, and increase organizational effectiveness. Continuously enhance knowledge and expertise in Workday, HR technology applications, reporting tools, operational processes, controls, testing methodologies, and industry best practices. Employee/ Team Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate. Participate in personal performance management and development activities, including cross training within own team Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand champion for your business area/function and the bank, both internally and/or externally.

Experience & Education

• Undergraduate degree or Technical Certificate
• 2-3 years relevant experience

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you!

Language Requirement

Quebec only: Sans Objet US Labor & Employment Posters | California Privacy | Accessibility | FAQ

Our Values

At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Commitment to Diversity, Equity, and Inclusion

At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Making an Impact in Communities – TD Ready Commitment

TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific.