HR Generalist

Metrolinx; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Metrolinx in Toronto is seeking two HR Generalists to serve as trusted advisers to People Leaders across client groups. You will triage day-to-day HR matters, assess risk, and apply policies and legislation while partnering with HRBPs and COEs.

You will support reclassifications, transfers, policy implementation, and employee relations, engagement initiatives, and change management initiatives, ensuring compliance and alignment with corporate objectives.

Qualifications

• Degree in Human Resources or related field.
• Progressive generalist HR experience across PM, Talent, Org Design and Labour relations.
• Experience in a unionized environment.
• Experience in public sector/ transportation is an asset.
• CHRP/CHRL designation is an asset.

Responsibilities

• Triages day-to-day HR matters and advises leaders on next steps.
• Handles reclassifications, compassionate transfers and health reassignment info.
• Implements HR policies with client portfolios through training and coaching.
• Supports employee relations, performance, leaves and attendance issues.
• Partners with COEs to resolve exceptions and ensure compliance.

Skills

HR Generalist

Union experience

Policy knowledge

HRIS proficiency

Excel skills

Education

Bachelor's degree in HR or related

Tools

Microsoft Office

HRIS

Job description

Job Description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our HR Office is looking for two (2) HR Generalists. The HR Generalist serves as a trusted advisor and first point of contact for People Leaders within assigned client groups, independently assessing a range of employee and organizational matters, identifying practical HR solutions, and knowing when to escape or partner with HRBPs and Centres of Excellence. This role requires sound judgment, curiosity, confidence navigating ambiguity, and the ability to coach leaders through day-to-day HR issues while balancing client needs, policy requirements, and broader organizational priorities.

What will I be doing?

• Independently triaging and resolving day-to-day HR matters by assessing risk, applying HR policies and legislation, identifying options, and advising People Leaders on practical next steps; exercising judgment to determine when matters can be resolved directly, when specialist COE input is required, and when issues should be escalated to the HRBP team
• Working with leaders on employee reclassifications, compassionate transfers, and health reassignment information
• With the support of the HRBP team, implementing HR policies, processes, and programs within client portfolios by communicating, training, coaching, guiding, and ensuring compliance with policies, processes, and programs. Assisting clients in navigating exceptions to resolution by partnering with COEs to find creative solutions to meet business needs while adhering to corporate objectives
• Acting as a proactive problem solver and advisor to leaders, helping them navigate employee relations, performance, attendance, leaves, employee moves, probationary matters, and other workplace issues with sound judgment and discretion
• Supporting the HRBP team with engagement initiatives for client groups such as annual and pulse surveys and developing action plans to respond to feedback and other initiatives related to organizational culture and inclusion
• Anticipating people-specific needs and union implications that drive business strategies and provides consultations and available solutions
• Actively fostering the integrated model between the HR Generalist and HRBP teams to ensure seamless service continuity and a client-centric approach through participation in case discussions, control boards, and client update meetings
• Facilitating dialogue and discussion between the business and internal and external providers to assist with prioritization of competing objectives (e.g., runs meetings, focus groups, joint sessions, workshops, etc.)
• Contributing to development of policies, reporting tools, directives, procedures, and program implementation to identify improved methods/techniques related to business activities and functions
• Using existing data to research, review and analyzing various issues, trends, legislative issues, systemic issues, and policy/process concerns
• Supporting the HRBP team with change management and intervention strategies to support major projects and transformational plans that have impact on the business
• Acting as an internal consultant and coach to business leaders, influencing leadership actions in performing HR-related tasks

What Skills and Qualifications Do I Need?

• University degree/college diploma in Human Resources Management or a related discipline
• Demonstrated years of progressively responsible and related generalist experience in Human Resources, including Performance Management, Talent Management, Organization Design, Labour Relations, and Compensation principles as well as policies and related legislation
• Experience working in a unionized environment
• Experience working in a complex, unionized, public sector, transportation, infrastructure, or similarly regulated environment is an asset
• Certified Human Resources Professional (CHRP) or Certified Human Resources Leader (CHRL) designation completed or in progress is an asset.
• Demonstrated, strong functional expertise in all HR disciplines, programs, and practices to provide client service to meet business needs; knowledge of principles, processes and practices of human resources management consulting, client management, relationship management, service management, and understanding of emerging HR trends/issues
• Knowledge of Human Resources legislation (e.g., Employment Standards Act, Occupational Health & Safety Act, Labour Relations Act, Ontario Human Rights Code, etc.) and experience with a unionized environment to interpret and apply collective agreement provisions/articles
• Experience working with HR information systems (HRIS) and demonstrated skills with Microsoft Office Suite (Word, Excel, and PowerPoint) to effectively work with databases to monitor and produce reports/dashboards

Accommodation

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants in accordance with applicable legislation. If you require assistance or an accommodation at any point during the hiring process, please contact us at: 416-202-5601 or email [e-mail].

Application Process

All applicants must be legally entitled to work in Canada.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.