HR Generalist

Culligan Water; Cambridge; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Employee discounts

RRSP match (after three months)

Paid training

Job summary

Culligan Water is seeking a Human Resources Generalist to support disability management and claims coordination for occupational and non-occupational injuries. You will partner with employees, healthcare providers, and external agencies to reintegrate workers and improve claims performance, while supporting the HR team with other requirements.

Key duties include coordinating modified duties, returning employees to work, and managing documentation for claims processing.

Qualifications

• Minimum 1–2 years in employee relations, disability management, and return-to-work programs.
• Strong communication and interpersonal skills.
• Proven judgement, tact, and discretion with confidential information.
• Solid knowledge of HR laws and workplace safety/workers' compensation regulations.
• Ability to work independently with minimal supervision.
• Strong problem-solving and decision-making abilities.
• Proficient in MS Office applications.

Responsibilities

• Serve as main contact for claims management inquiries and provide expert guidance.
• Act as SME on disability management and employee claims status.
• Coordinate with injured workers to facilitate recovery and modified duties.
• Collaborate with branches to secure updated availability of modified duties positions.
• Help prevent and control workers’ compensation claims and costs across locations.
• Lead administration of occupational and non-occupational illness/injury claims (WSIB, WCB, WorkSafe BC, EI Sick Leave, LTD).
• Communicate with medical professionals and providers to coordinate return-to-work efforts.
• Maintain knowledge of federal and provincial workers' compensation regulations.
• Contribute to wellness initiatives and employee engagement activities.
• Assist with uniform program, vendor relations, and recognition programs.
• Backup support for HR Recruiter and Health & Safety Coordinator.

Skills

Communication skills

Interpersonal skills

Judgement & discretion

HR laws & regulations

Disability management

Return to work programs

Independence

Problem solving

MS Office

Tools

MS Office

Job description

POSITION PROFILE:

The Human Resources Generalist will provide comprehensive support to the organization in the areas of disability management and claims coordination for both occupational and non-occupational accidents/injuries. The role involves working closely with employees, healthcare providers, and external agencies to ensure safe and timely reintegration into the workplace, while continuously improving the claims management performance through proactive prevention programs. The role also supports the HR Team with other aspects of the company’s requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serve as a primary point of contact for employees and management regarding claims management inquiries, providing expert guidance and support
• Act as a subject matter expert on disability management issues and employee claims status
• Coordinate with injured workers from all locations to facilitate recovery at work, and modified duties.
• Partner with branches to obtain up to date availability of modified duties positions and prepare offers of return to work
• Work with officials in making decisions to prevent, reduce and control workers’ compensation claims and administration costs for all company locations
• Work closely on claims cost saving initiatives and educating managers on early and safe RTW
• Accurately complete and submit all necessary documentation for claims processing and monitor status changes in the system. Notify payroll of any changes as required
• Lead the administration and coordination of occupational and non-occupational illness and injury claims, including WSIB, WCB, WorkSafe BC, EI Sick Leave, and LTD. Collaborate with healthcare providers to facilitate appropriate interventions and support employees' safe and timely return to work
• Establish and maintain effective communication with medical professionals, WSIB, WCB, WorkSafe BC, and LTD providers, and other relevant parties to ensure the exchange of claim information and coordination of return-to-work efforts
• Maintain awareness of both federal and provincial workers' compensation statutes, regulations or jurisprudence that impact claims management
• Create and implement Wellness and Healthy Workplace initiatives
• Plan and execute employee engagement initiatives, wellness activities, contests, recognition programs, and workplace events that support a positive employee experience and company culture
• Administer and oversee the company's uniform program, including coordinating orders, managing vendor relationships, resolving employee inquiries, and ensuring timely distribution of uniforms and branded apparel
• Coordinate employee service award and recognition programs, including milestone celebrations, award selection, ordering, and communications to recognize employee achievements
• Acts as a back-up for the HR Recruiter and the Health & Safety Coordinator
• Other HR Generalist duties as assigned
• Other related duties as assigned

QUALIFICATIONS:

• A minimum of 1-2 years of employee relations, disability management, and return to work programs
• Excellent communication and interpersonal skills
• Proven ability to exercise judgement, tact, and discretion in preparing, disclosing, and handling information of a confidential and/or sensitive nature
• Strong knowledge of HR laws and regulations, disability management principles, and Occupational Health and Safety and Worker's Compensation Legislation
• Ability to work independently, with minimum supervision
• Good problem solving and decision‑making skills
• Strong MS Office Computer skills

PHYSICAL DEMANDS:

• Sedentary physical demand level
• Light strength – occasional lifting of up to 10kg
• Hand and finger dexterity required
• Occasional standing and walking about the office required
• Limited bending, light lifting, stretching, twisting, or climbing is required

We Offer

• Compensation
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • No weekends! No late nights!
  • Monday through Friday
  • Paid time off
  • Paid holidays
• Training
  • Paid Culligan training
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.